Senior Customer Value Manager

General information

Job Title:
Senior Customer Value Manager - Cards

Ref #:
9437

Location:
Edinburgh

Department:
BAR - Customer Acquisition (Help Me Borrow)

Business Area:
Help Me Borrow

Working time:
Full-Time

Date Published:

Serving our customers, communities, and planet a little better every day.

Salary
– Up to £95,000 + annual bonus & benefits

Location
– Edinburgh, Perm

Office Attendance
- Our roles are hybrid. However, you should be able to travel to our Edinburgh office 2 days a week.

Closing Date
– Applications close on 2nd December at 5pm

A chance to thrive:
We're looking for a
Senior Customer Value Manager
to join our Unsecured Lending team at Tesco Bank, part of Barclays Bank UK Plc.

This role reports to our Head of Customer Acquisition supporting the acquisition of Credit Card & Personal Loans customers to support the growth of our business and deliver exceptional customer experiences.

You'll be working as the leader of a Commercial team, working closely with colleagues in Technology and Delivery to deliver improvements within our digital and online proposition, to take our customer journeys to the next level.

What you'll be doing:

• Drive unsecured lending growth strategies across brands and channels.
• Define target markets and monitor competitor trends.
• Optimise channel performance and digital journeys.
• Deploy product and pricing strategies and deliver trading plans.
• Review P & L performance and provide acquisition insights.
• Support strategic partnerships.

We need you to have:

• Experience in unsecured lending acquisition.
• Strategic thinking and ability to deliver actionable plans.
• Expertise in channel performance and digital optimisation.
• Strong analytical and forecasting skills.
• Ability to influence stakeholders and communicate insights clearly.
• A good understanding of Credit Risk and Fraud strategy decisioning

Even better if you have:

• Experience of strategic partnerships with Price Comparison Websites
• Familiarity with digital monitoring tools and customer journey analytics.
• Market scanning and competitor analysis experience.
• Change delivery experience for technical/digital enhancements.

We don't expect you to tick every box, and if you feel you hit most of the brief, it's worth exploring to further develop your career here with us.

What's in it for you:

• Prepare for your retirement with our colleague pension scheme.
• Private Medical Insurance (WL2+) and virtual GP Service 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard (until March Enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we'll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.

Everyone's welcome:
We want all our colleagues to always feel welcome and be themselves at Tesco Bank, part of Barclays Bank UK Plc. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you're interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more

Why Tesco Bank?

Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do.

It means we put your wellbeing first and give you bags of support, training and development, so you can build the career that's right for you. It's about looking after each other with the same care that we give to our customers.

We've created an environment where everyone feels included, accepted and welcome. Which means you can bring your whole self to work every day and totally thrive at the same time.

Lovely.

Say hello to life in Tesco Bank.