Senior Service Delivery Manager

Job Introduction

About Us

Oxfordshire County Council is committed to delivering high-quality services to our community. We are dedicated to creating a supportive and inclusive work environment where every employee can thrive.

About the Role

The Senior Delivery manager is responsible for overseeing the entire lifecycle of IT infrastructure and service contracts. Ensuring they meet organisational needs while complying with legal and regulatory requirements.

This role involves reviewing and negotiating contracts, advising IT Operational Managers and Project Managers on the Procurement Act. Ensuring all services remain compliant with the Act. The Senior Delivery Manager works closely with the IT Procurement Category Manager, IT Infrastructure Team, and other IT Operational Managers to develop a roadmap for upcoming contracts and plan for tender, renewal, or extension.

They identify and mitigate potential risks, ensure compliance with company policies and industry standards, manage relationships with vendors and stakeholders, and resolve any disputes that arise during the contract period.

The role will supervise all Delivery Manager Roles and deputise for the Governance and Business Continuity Manager

Additionally, they monitor and evaluate contract performance against KPIs and other performance indicators to ensure all parties meet their obligations and the contract delivers the expected value.

The Senior Delivery Manager also assists the Head of IT in managing the budget ahead of year-end, ensuring that commitments are recorded and paid as required.

About you

We are looking for someone:

• With significant experience in contract management, vendor management and IT service delivery.
• A familiarity with the Procurement Act and other relevant legal and regulatory requirements.
• Who can mitigate risks associated with IT contracts and services.
• Has a great attention to detail and is able to monitor and evaluate contract performance against KPIs and other performance indicators.
• Can assist with budget management
• With substantial experience in managing people

Rewards and benefits

• Culture of flexible working
• Technology to support agile working where role permits
• 30day's holiday p.a. plus bank holidays
• Option to 'buy' additional holiday
• Employee Assistance Programme including access to health and wellbeing support
• Membership of the Local Government contributory pension scheme, with an employer's contribution of up to 19.9%
• Enhanced family friendly policies
• Local and national discounts for shopping and travel
• Great learning and development opportunities to support your ongoing development.

Our commitment to:

Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:

Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:

Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:

Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any issues with the application system, please contact us at: Tracy.Horwood-