Investigator – Complaints
3 days ago
Financial Conduct Authority
Regulating financial services firms and financial markets in the UK,
Requirements of the role
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.
The Complaints Department sits within Risk and Compliance Oversight Division (R&CO) which performs the second line of defence function in the FCA.
R&CO helps the FCA identify, assess, and report risks that threaten the FCA's ability to deliver its statutory objectives.
Role Responsibilities
- Guide complex complaint investigations with diverse sources (systems, reports, governance papers) to uncover insights that drive better outcomes
- Shape strategic improvements by identifying root causes of issues and recommending solutions that strengthen processes and prevent recurrence
- Influence senior decision-making by presenting clear, evidence-based findings to stakeholders, ensuring lessons are learned and performance improves
- Deliver high-quality outputs under pressure, including concise reports, letters, and committee papers, meeting strict deadlines and service standards
- Manage a dynamic caseload of complaints in a fast-paced, target led environment, ensuring timely and fair resolutions
- Drive continuous improvement by feeding insights from complaints into departmental analysis, helping shape future policy and operational excellence
- Represent the FCA's commitment to accountability, ensuring transparency and trust through rigorous, solo investigations
View on member website
View
Location
London, Leeds, Edinburgh
Contract type
Full time, Permanent
Profession
Complaints, Financial Services, Investigator
Working pattern
Flexible working, Hybrid
Closing Date
24/11/2025
-
Patient Complaints Handler
1 week ago
Leeds, Leeds, United Kingdom Smile White Full time £24,000 - £36,000 per yearPatient Complaints Executive – Smile WhiteLocation:Smile White HQ, Leeds LS11Salary:Up to £30,000Contract:Full-Time, Office-BasedSmile White is one of the UK's fastest-growing dental brands, with a lively, high-energy HQ based in Leeds (LS11). We are looking for a Patient Complaints Executive to join our Operations team and take a leading role in...
-
Complaints Handler
1 week ago
Leeds, Leeds, United Kingdom Kerridge Commercial Systems Corp Full time £24,000 - £36,000 per yearRemote Asset Management Ltd (R.A.M.), a private equity-backed technology company, delivers innovative fleet management and field service solutions that help organisations optimise their operations. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, we're at an exciting stage in our growth...
-
Complaints Advisor
5 days ago
Leeds, Leeds, United Kingdom BOXT Full timeLocation: Leeds OfficeAbout UsWhen you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together...
-
Leeds, Leeds, United Kingdom Kirklees Metropolitan Council Full time £25,000 - £40,000 per yearYou will work as part of a team undertaking environmental enforcement activities which focus on improving the street environment and actions to support Kirklees communities to be attractive and successful. You will provide a visible presence to tackle environmental anti-social behaviour, including engaging with individuals and communities to promote...
-
Supplier Quality Manager
1 week ago
Leeds, Leeds, United Kingdom W Talent Full time £45,000 - £90,000 per yearSupplier Quality Manager (Interim) - 6 Month ContractW Talent are looking to recruit an experiencedSupplier Quality Manageron behalf of a large manufacturing business based in Otley, North Leeds. This is an interim position offering a 6-month contract with the opportunity to make a significant impact within the business.Role Overview:As Supplier Quality...
-
EOLT Test Technician
2 weeks ago
Leeds, Leeds, United Kingdom Airedale by Modine Full time £35,000 - £55,000 per yearAt Modine, we are Engineering a Cleaner, Healthier World. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. Our Airedale by Modine brand is a world leader in the design and manufacture of innovative thermal management solutions for data...
-
Compliance Consultant
16 hours ago
Leeds, Leeds, United Kingdom MERJE Full timeWe are working with a well established financial planning firm that is looking to appoint an experienced Compliance Consultant.The Compliance Consultant will not only possess technical expertise, but also excellent communicate skills, both written and verbal, in order to cultivate client relationships of trust and mutual respect. This role is for a...
-
Recruitment Manager
6 days ago
Leeds, Leeds, United Kingdom Hands-On Healthcare Recruitment Full time £276,000 - £324,000 per yearJob Description Here at Hands-On Healthcare Recruitment, we are looking for a responsible Full time Recruitment Manager to perform a variety of administrative duties including providing support to our managers and employees, assisting in daily office needs and managing our company's general administrative activities.The main aspects of the job role...
-
Claims Adjuster EL/PL
2 weeks ago
Leeds, Leeds, United Kingdom QBE Full time £40,000 - £70,000 per yearPrimary DetailsTime Type: Full timeWorker Type: EmployeeThe purpose of this role is to deliver exceptional claims services by determining policy coverage, investigating, evaluating, and negotiating assigned cases, as well as providing timely and accurate support for high complexity claims management.Personal Injury Claims Adjuster – Employer & Public...
-
Field Loss Adjuster
2 weeks ago
Leeds, Leeds, United Kingdom Direct Line Group Full time £40,000 - £70,000 per yearField Loss AdjusterLeeds or Manchester Full Time, Permanent PositionDLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you'll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to...