Service Co-ordination Officer

Hybrid - on-site (Ty Hywel) and remote working as necessary.

This role will be agile, with a mixture of office and home working. You will be provided with the support and equipment you'll need to work from home. There will be a requirement to attend the office in Ty Hywel, Cardiff Bay to suit business needs.

Job Summary
The Senedd Commission is engaged in an ambitious programme of organisational reform. As the Co-ordination Officer, you will assist the Head of Service and other teams within Strategic Transformation to co-ordinate cross-team and cross-organisational working and deliver key service functions and governance requirements.

Job Description
You will be responsible for identifying, coordinating, and providing a range of support to assist the service and wider Senedd Commission in preparing for an increase in Members following the 2026 election, implementing and managing constitutional change, Senedd Business operational change and other directorate priorities to continuously improve the parliamentary support we provide to Members of the Senedd.

You will need to have excellent organisational skills, with the ability to remain calm under pressure, responding quickly in a fast paced environment and shifting priorities accordingly. You will demonstrate the skills necessary to manage multiple tasks in a flexible and pro-active way.

You will also need to have excellent interpersonal skills to build and maintain effective working relationships with the service, across the organisation and with external partners, as well as an ability to manage upwards.

You will be supported to develop an understanding of Senedd principles and practices, and how they relate to the work of the service, as well as the Senedd. You will need to display impartiality at all times in the application of your duties, with the ability to recognise when to escalate issues/decisions to senior colleagues.

Working with colleagues, you will be expected to provide excellent organisational support and to demonstrate a strong, service oriented ethic. You will be committed to our core values of respect, pride, and passion and working as "one team" at all times.

You will be responsible for identifying, coordinating, and providing a range of support to assist the service and wider Senedd Commission in preparing for an increase in Members following the 2026 election, implementing and managing constitutional change, Senedd Business operational change and other directorate priorities to continuously improve the parliamentary support we provide to Members of the Senedd.

You will need to have excellent organisational skills, with the ability to remain calm under pressure, responding quickly in a fast paced environment and shifting priorities accordingly. You will demonstrate the skills necessary to manage multiple tasks in a flexible and pro-active way.

You will also need to have excellent interpersonal skills to build and maintain effective working relationships with the service, across the organisation and with external partners, as well as an ability to manage upwards.

You will be supported to develop an understanding of Senedd principles and practices, and how they relate to the work of the service, as well as the Senedd. You will need to display impartiality at all times in the application of your duties, with the ability to recognise when to escalate issues/decisions to senior colleagues.

Working with colleagues, you will be expected to provide excellent organisational support and to demonstrate a strong, service oriented ethic. You will be committed to our core values of respect, pride, and passion and working as "one team" at all times.

Person specification

Key Tasks
Sitting within the Implementation Team, you will work closely with the Head of the Strategic Transformation Service to co-ordinate and progress Directorate and service level priorities. Key tasks will include:

• Providing professional, reliable and responsive contact with the rest of the organisation and with external partners. You will be required to maintain effective working relationships with key teams and colleagues within the organisation.
• Managing the corporate, service and project risks associated with constitutional and Senedd Business change work and supporting other aspects of their effective governance;
• Co-ordinating and supporting service governance arrangements, to ensure they are effectively discharged, including managing service performance reporting, lessons learnt reviews, and supporting the Head of Service to respond to corporate reporting requirements;
• Supporting new ways of working within the service, including the application of digital tools and technology to support hybrid working through Teams and within the office environment;
• Leading on the management and coordination of a programme of internal communications relating to the service area's priority work, including seeking and coordinating inputs from service colleagues and others as appropriate;
• Making appropriate arrangements to enable the Head of Service and other staff within the Senedd Business Directorate and relevant stakeholders to monitor progress of different workstreams, taking forward actions as appropriate;
• Providing administrative support for groups as required, including collating and circulating meeting papers, coordinating and monitoring actions, and organising the practical arrangements for formal and informal meetings; and
• Leading and/or facilitating service and directorate projects, and supporting the teams and Head of Service with other tasks, as required.

Responsibilities
In addition to this, you will also support the team responsible for overseeing and facilitating a smooth transition to the Seventh Senedd to ensure that all Commission services are ready to support and respond to its early decisions. Key tasks will include:

• Assisting the Deputy Clerk in co-ordinating the portfolio of work relating to Senedd Staff and Services.
• Being the main point of contact and assist the Clerk in supporting the work of a Joint Assurance Board with the Welsh Government.
• Supporting where required the Director of Senedd Business as the Senior Responsible Owner of this portfolio of work.

Alongside your salary of £30,870, Welsh Parliament contributes £8,943 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Selection process details

Details Of The Selection Process
Candidates are required to complete an application form through our recruitment portal addressing the job specific and desirable criteria.

Closing Date For Applications
23:59 5 November 2025

Your application must be submitted before midnight on the closing date.

You will be updated on your progress via the email address you first register with. Please check your Junk Mail and Spam folders to make sure you don't miss any future correspondence.

Interviews will be held in person.
Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

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Recruitment team

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Further information