Care Navigator
1 week ago
Open up surgery, switching on clinicians PCs and ensuring everything is set up for the day Ensure building security, have thorough knowledge of doors, windows and alarms Keep reception and waiting rooms areas tidy Booking appointments face to face and over the phone and signposting to ensure the patient is booked with the right person, in the right place at the right time Checking patients in for appointments and directing to appropriate waiting area Receiving and recording requests for home visits, DN visits, telephone consultations and taking messages Giving normal test results to patients or chasing up when necessary Access incoming emails via generic inbox , online consultations and web contacts signposting and taking all the appropriate actions Work face-to-face as part of the CMP urgent care team currently based at Ethelbert Road - to ensure triage and administrative lists are dealt with appropriately Completing patient registrations and adding details on to the computer when necessary Data input of new patient questionnaires Supporting GP Links processes such as preparing notes for sending off, filing incoming notes and ensuring filed medical records are accurately stored Process patients change of address, numbers, etc. Process prescription requests in accordance with practice guidelines including filing prescriptions and recording in pharmacy book Filing prescriptions and recording in pharmacy book Handing completed repeat prescriptions to patients, checking name and address Receiving and recording payments for medicals, insurance reports, etc General administrative tasks Making sure there is good supply of, and printing when necessary, practice leaflets, new patient questionnaires, change of address forms etc Monitoring the clinics and letting patients know when delays and clinicians when late visits, etc added Completing DN referrals and emailing to referral centre Helping to assist with general enquiries Answer incoming calls in a timely manner as per practice protocol Check room availability for all clinicians each day and ensure check in screen shows any changes Be able to cover all care navigator roles as required including extended hour surgeries Have knowledge of and work in accordance with practice policies and procedures Pulling/filing notes as necessary Scan and photocopy as required Ensure post and clinical forms are correctly filed and waiting for collection Ensuring accurate recording of information using the practice clinical systems Ensuring effective handover of matters outstanding to the incoming receptionists at end of shift Make sure post tray is cleared every evening Complete team EMIS & DOCMAN tasks Contacting patients on the doctors behalf to arrange follow up appointments, prescription collections, test results etc Ordering ambulances as and when required by the clinician Chaperone for clinicians Greeting visitors and asking them to sign the visitors book, informing appropriate managers/colleagues of their presence and, when necessary, show or direct them to the appropriate place ensuring passes/fobs are returned on leaving CMP Adding patient lists to the practice computer system for visiting consultants/therapists Passing on correct contact information when patients enquire about non CMP clinics Taking deliveries or directing to relevant department Any other duties commensurate with the role The above list of duties is not exhaustive and may be subject to change as deemed necessary
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Care Navigator
7 days ago
Canterbury CT WL, United Kingdom Northgate Medical Practice Full time £20,000 - £40,000 per yearMaintain a clean, tidy and welcoming reception and waiting area. Answer incoming telephone calls promptly and professionally in line with Practice protocol. Book, amend or cancel appointments face to face and over the phone, signposting patients to appropriate services. Check patients in for appointments and direct them to the appropriate waiting...
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Care Navigator
1 week ago
Canterbury, United Kingdom Canterbury Medical Practice Full timeOpen up surgery, switching on clinicians PCs and ensuring everything is set up for the day Ensure building security, have thorough knowledge of doors, windows and alarms Keep reception and waiting rooms areas tidy Booking appointments face to face and over the phone and signposting to ensure the patient is booked with the right person, in the right place at...
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GP Receptionist/ Care Navigator
2 weeks ago
Canterbury CT PB, United Kingdom University Medical Centre Full time £24,000 - £31,000 per yearJob summary: The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a...
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Care Home Manager
1 week ago
Canterbury, United Kingdom Willing care Full timeRegistered Care Home Manager - Residential Care | Up to £85,000 + Bonus. Seeking an exceptional leader with proven turnaround experience. If you're a high‑performing Registered Home Manager known for stabilising services, driving improvement, and confidently navigating CQC expectations, this role offers the challenge and impact you've been looking for....
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Recovery Navigator
2 weeks ago
Bristol BS BL, United Kingdom SECOND STEP Full time £25,000 - £35,000 per yearDo you have compassion and empathy for people who are struggling with their mental wellbeing? Could you inspire hope for people who are struggling with their mental health?Second Step is a leading mental health charity in the South West offering housing, support and hope to people with mental health and other support needs. Our vision is that we believe in a...
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Mental Health Navigator
2 days ago
Canterbury, United Kingdom Porchlight Full timeYou will be one of the first people that those using _Mental Health Together_ will meet, so you will have a strong commitment to ensuring that this first experience is positive, being a strong communicator as well as showing compassion. This role is part of the newly established Kent & Medway service, _Mental Health Together (MHT) _for which Porchlight is...
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Site Supervisor
4 days ago
Canterbury CT, United Kingdom Kent and Medway Mental Health NHS Trust Full time £20,000 - £40,000 per yearThe expectation of the role is that you would be out and about on the in-patient site, completing audits, checking stock levels and monitoring performance. As a Site Supervisor you will be expected to effectively line manage staff on a daily basis, you will assist with the co-ordinating of staff around the site when and in the event of staff sickness,...
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Crossroads Macmillan Volunteer
2 days ago
Canterbury, United Kingdom Crossroads Care Kent Full time_Are you looking for a fulfilling opportunity to volunteer in East or West Kent local or nearby to where you live, directly supporting those who may be lonely or struggling to cope with daily tasks while navigating Cancer?_ - With over 10 years' experience in supporting connections between volunteers and those navigating Cancer (and over 40 years' experience...
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Crossroads Macmillan Volunteer
4 days ago
Canterbury, United Kingdom Crossroads Care Kent Full time_Are you looking for a fulfilling opportunity to volunteer in East or West Kent, directly supporting unpaid carers and those they care for; those who may be lonely or struggling to cope with daily tasks while navigating Cancer or long-term health conditions?_ - The Crossroads Macmillan Volunteer Service can offer flexible, rewarding volunteering avenues for...
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Canterbury, United Kingdom Kent and Medway NHS and Social Care Partnership Trust Full timeThe expectation of the role is that you would be out and about on the in-patient site, completing audits, checking stock levels and monitoring performance. As a Site Supervisor you will be expected to effectively line manage staff on a daily basis, you will assist with the co-ordinating of staff around the site when and in the event of staff sickness,...
