2026 Year-Long Internship: Business Support Analyst

1 week ago

London, Greater London, United Kingdom Verisk Analytics Full time £25,000 - £40,000 per year
Description

Program Overview: 

Verisk's Year-Long Internship Program is designed to provide you with real work experience, professional development, and networking opportunities. This is a full-time (35 hours/ week) paid internship program spans from June 2026 to June 2027. Participation in the internship program requires that you to be located near the London office, as the program is a hybrid work schedule, requiring you to be in the office at least 2 days per week.

Responsibilities

What You Could Learn:

  • Monitor and manage support tickets: Track incoming requests, assign priorities, and ensure timely resolution in line with service level agreements (SLAs). 
  •  Troubleshoot and resolve issues: Investigate recurring problems, provide first-level support, and escalate complex cases to appropriate teams. 
  • Document solutions and processes: Maintain clear records of ticket resolutions and contribute to internal knowledge bases or FAQs. 
  • Collaborate with cross-functional teams: Work closely with IT, operations, and business units to understand issues and coordinate solutions. 
  • Analyze ticket trends: Identify patterns in support requests to suggest process improvements or automation opportunities. 
  • Support system updates and testing: Assist in testing new features or updates to ticketing platforms and provide feedback on usability or bugs.
  • New technologies: including Microsoft access, Excel, SQL, and more. 
Qualifications

What We're Looking For:

Skills and Knowledge  

  • Seeking those who are collaborative, well rounded, passionate, and good work ethic. 
  • Strong communication skills, responsible, and highly motivated to take initiative. 
  • Ability to learn, problem-solve and work independently on projects. 
  • Have a growth mindset to complete all responsibilities and be eager to learn. 

You'll notice we did not list specific skills. That's because the "stuff" that matters, the passion, the quantitative mindset, the ability to be a good teammate but also operate independently - these are what we are evaluating you on. We seek innovators who can add to our culture, contribute to our growth, and strive for excellence.  

Experience  

  • Enrolled in bachelors or masters program that allows company placements. We love folks with varied coursework, but you must possess an analytical mindset, passion for business, and a desire to innovate. 
  • A history of tackling projects with a quantitative lens, and a desire for data-driven insights. 
  • Verisk serves the insurance vertical so an interest or past experience in insurance is helpful, though not required.  
  • Technical skill requirements vary depending on the position. Be sure to include your technical skillset on your resume, and we can go from there. At a minimum, you should have Microsoft excel as a foundation.  

The Intern Program is not eligible for work visa sponsorship.  If you will require work visa sponsorship after completing your degree, you do not meet the basic requirements of the summer intern role.

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