Senior Marketplace Operations

About Us
We are a mission driven wellness brand with an award winning range of collagen, blends and supplements. We started as all good businesses do, by seeing the opportunity to do things differently in a growing market. To carefully balance people, planet, and profit for the sake of the world around us and our health.

We are now shaping the future of wellness with simple daily rituals, thoughtfully and sustainably designed to support women's health. Our vision is to be the #1 wellness brand in the world, setting new standards for holistic health, sustainability and female empowerment.

As a B-Corp, Ancient + Brave meets the highest standards of social and environmental Impact. In June 2024 we have been named 5th in The Sunday Times 100 fastest-growing private companies and we have recently been recognised as one of the FT 1000: Europe's Fastest Growing Companies, 2025.

Want to be a part of a team that's shaping the future of health and wellbeing?

We'd love to have you

THE ROLE
Deliver operational excellence and platform scalability across Amazon and additional marketplaces. Own all elements of listing quality, stock health, fulfilment performance, and marketplace expansion — ensuring commercial plans are enabled by operational precision and efficiency.

Key Responsibilities:

Operational & Listing Excellence

• Own product catalogue health — accuracy, completeness, and policy compliance.
• Maintain high listing uptime and zero-suppression standards.
• Implement content governance and version control for all SKUs.
• Monitor and resolve listing errors, suppressed ASINs, and stranded inventory.

Stock & Fulfilment Management

• Lead stock forecasting and replenishment process in partnership with the Commercial Lead.
• Maximise stock availability and IPI performance
• minimise OOS and excess inventory.
• Manage FBA/FBM mix to optimise cost, speed, and margin.
• Drive fulfilment efficiency and operational KPIs (on-time delivery, defect rate).

Analytics, Reporting & Automation

• Build reporting infrastructure for listing health, stock coverage, and operational accuracy.
• Identify automation and process improvement opportunities to increase scalability.
• Partner with Commercial Lead to link operational data with trading performance.

Multi-Marketplace Expansion

• Lead onboarding and optimisation of additional marketplaces (eBay, Zalando, OnBuy, etc.).
• Develop scalable listing and stock processes to support multi-channel growth.
• Standardise catalogue data architecture across platforms.

Continuous Improvement & Innovation

• Champion operational innovation — tooling, listing audits, and automation.
• Define best-practice playbooks for product set-up, marketplace launches, and issue resolution.
• Support category and product launch readiness from an operational perspective.

KPIs & Performance Metrics

• Backend listing health score
• Monitor health dashboard
• Stock availability / OOS rate and IPI score.
• Operational accuracy (order defect, late dispatch, cancellation).
• Time-to-launch for new ASINs and new marketplaces.
• Automation / process efficiency metrics (time saved, accuracy uplift).
• Marketplace expansion milestones achieved.

Who You Are
To be successful in this role, you will need the following skills / knowledge / experience:

• Proven experience working for and/or managing Amazon Business, ideally in 3P, with an understanding of Amazon Seller Central. This can be brand or agency side. Relevant in Amazon experience preferred.
• operational background in compliance, logistics, product testing and/or demand planning
• Highly analytical and data-driven mindset with the ability to translate insights into actionable strategy.
• Excellent communication and collaboration skills.
• Proficiency in tools such as Amazon Ads Console, Helium 10, Jungle Scout, or similar platforms is a plus.

Further, to truly thrive at Ancient + Brave you will need to embody the spirit of our brand and align with our company culture. You will be:

• Hungry: Ambitious, driven with a growth mindset, always seeking ways to learn, develop and be better.
• Humble: No ego, collaborative team player, always acts with integrity and clear sense of accountability, aligned with our B-Corp values
• High Performing: Effective. Efficient, with a solid work ethic. Always operates with self-awareness that enables them to consistently push for exceptional results—while maintaining resilience, balance, and self-care.
• Hustle: Entrepreneurial. Innovative, fast-paced, great communicator. Always adept at solving problems and navigating dynamic, ever-changing situations.

Our Interview Process and What You Can Expect:
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Application Review:
We'll start by reviewing your CV/application to ensure it's a good fit for the role.

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Initial Phone Call (circa 15-20 minutes):
You'll have a brief introductory chat with Luke, our Talent Partner. We'll discuss your experience, your career aspirations and explore how your values align with ours.

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Video Interview (circa 30 minutes):
The next step is a virtual interview with the hiring manager, via Google Meet. This will be an introductory conversation featuring experience-based and competency-based questions. It's also a great time to ask any initial questions you have

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Interview Task:
You'll receive a task via email which you can prepare at home. This will form part of the discussion for the in-person interview. This will allow us to get a better understanding of your experience, skills and ways of working.

• In-Person Interview minutes): The final stage is an in-person interview at our Lewes office. You'll meet with the hiring manager and one other team member and present your interview task and answer competency questions. This is also your opportunity to ask us any remaining questions.

Please Note:

• This role requires full time working at our stunning Lewes offices. Please apply only if you're within a reasonable commute. There will be an option to work from home one day per week after successful completion of your probationary period.
• We're not seeking recruitment support for this role at this time.

WHY JOIN US
Ancient + Brave are a community-built brand and embracing innovation and sustainability with social and environmental responsibility is at the heart of everything we do. We hold ourselves accountable to the highest standards when it comes to our commitment to balance profit and purpose - working with us means being part of building a truly sustainable product. We are B Corp certified and members of 1% for the Planet, committed to giving back % of all sales towards helping environmental partners, so we can work together towards a better future for our planet.

At Ancient + Brave you'll find an engaging, collaborative and inclusive work environment where your talents will be nurtured, and your contributions valued.

We provide all our team members with suitable laptop computers & headphones and our office is equipped with monitors, ergonomic chairs and sitting + standing desks. Our kitchen is fully stocked with the usual supplies as well as limitless supply of A+B products (you also get 50% off on any product you wish to purchase).

We pay a discretionary bonus based on a mix of company performance and individual contributions and review our salaries annually. Our pension contributions are ESG invested (so no pharma, weapons or other ethically questionable investments).

Our Private Medical Insurance is designed to support your health and wellbeing, providing swift access to high-quality care whenever you need it most.

Our Medicash plan offers access to specialist consultations, 24/7 Virtual GP and health screenings as well as dental, optical and complementary therapies and access to confidential support via its EAP programme.

Our Mintago platform gives employees access to financial wellbeing advice and support as well as retail discounts and salary sacrifice schemes, which cover childcare, cycle to work, gym membership, groceries and mobile/tech purchase.

In addition to our regular annual holiday allowance of 25 days plus bank holidays, we also offer one Wellbeing day to use as needed.

We offer continuous training & professional development opportunities and our team members get to enjoy complimentary nutrition and workout sessions in the office. We support a number of charities, coordinating our fund-raising initiatives for maximum impact. We hold two social events a year to come together and connect in a meaningful way.

An important note on our ways of working…
*As a fast-paced scale-up, we've found that spending time together in person is hugely beneficial to the way we're needing to communicate, collaborate and drive the business forward. We've worked hard to make our new HQ (a beautiful riverside office situated in Lewes, East Sussex) an inviting and friendly environment for all of our team members and we expect any new joiner to be in the office full time.

We are an equal-opportunity employer committed to fostering an inclusive and diverse workplace culture. We embrace varied perspectives and encourage creativity that knows no bounds. While most of our roles are advertised as full-time, we are open to discussing part-time setup where appropriate.*