Payment Operations Workforce Analytics

Are you ready to take your career to the next level? At JPMorgan Chase, we are at the forefront of innovation in the Corporate & Investment Bank sector, and our Corporate Investment Banking (CIB)  Payments Operations team is a key player in driving this success. As part of the Digital & Platform Services organization, Payments Operations is the heartbeat of our firm, supporting Payments, Card, Receivables, and Trade Finance Products. We act as the payment hub for JPMorgan Chase, seamlessly integrating across the firm's diverse business lines.

As a Workforce Analytics Manager within the Payments team, you will be a key player in driving strategic change through the use of data driven insight. Your role will involve leveraging data analytics expertise to uncover patterns, identify trends, and generate innovative solutions. You will be responsible for managing a diverse team, fostering cross-functional collaboration, and ensuring the delivery of high-quality service within your area of responsibility. Your ability to think strategically, delegate effectively, and coach your team members will be crucial in achieving our common goals. With your advanced computer literacy and digital proficiency, you will be instrumental in implementing automation initiatives and optimizing processes, thereby enhancing our operational efficiency and customer service.

Job responsibilities 

• Lead the development and ongoing delivery of workforce data offerings across all Payment Operations functions, including workforce utilization, capacity planning and workforce insights.
• Conduct in-depth analysis of complex data sets to uncover patterns, identify trends, and generate innovative solutions that have a wide-ranging impact throughout the function.
• Manage a diverse team of professionals, delegating tasks effectively, fostering an inclusive environment, and coaching team members to achieve their full potential.
• Drive cross-functional collaboration to implement automation initiatives and optimize processes, utilizing advanced computer literacy and digital proficiency.
• Oversee the production of reports and communications in support strategic programs, ensuring the quality and professionalism of service delivery within the area of responsibility.

Required qualifications, capabilities, and skills

• Demonstrated expertise in data analytics, with a history of developing and interpreting models to offer continuous insight and drive operational improvements.
• Demonstrated expertise in data visualization, with a history of using data to drive business decision making – including the use of tooling such as Tableau
• Demonstrated ability in strategic thinking, with a focus on using data to evaluate potential scenarios, assess risks, and collaborate on strategy development.
• Proven track record in managing diverse teams, with an emphasis on delegation, coaching, and fostering cross-functional collaboration.
• Advanced proficiency in computer literacy and digital proficiency, with a demonstrated ability to effectively use technology to optimize processes and enhance customer service.
• Provide quality service to customers through continuous communication.

Preferred qualifications, capabilities, and skills

• Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making.
• Advanced proficiency in implementing automation solutions to streamline business processes and improve operational efficiency.
• Expertise in applying customer service skills to understand client needs and deliver tailored business solutions, while utilizing conflict management skills to resolve stakeholder issues and facilitate effective collaboration.
• Proficiency crafting clear and effective prompt writing to guide data analysis and ensure consistent outcomes.
• Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.