Front of House and Hospitality Host

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Join our dynamic team as a Hospitality Host

We are seeking a dedicated and versatile individual with a strong commitment to hospitality. The ideal candidate will ensure the seamless operation of our office client space by delivering exceptional service in a corporate environment. The Hospitality Host will oversee meeting rooms, pantry, and food & beverage services with utmost proficiency. If you have superb organizational skills, a friendly personality, and thrive in a multitasking environment, we want to hear from you

Key Responsibilities:

• Prepare and set up meeting rooms according to event requirements, including seating arrangements, tables, AV equipment (screens, microphones, video conferencing tools), and stationery.
• Monitor and manage Food & Beverage services, ensuring high standards of service.
• Ensure timely delivery and setup of food and beverages while accommodating dietary restrictions and preferences.
• Maintain the client's pantry, including tasks such as loading/unloading the dishwasher, washing, drying, and polishing glassware, saucers, spoons, bottles, and coffee jars.
• Oversee food safety policies, conduct regular inspections to ensure compliance with health and safety regulations, and ensure policy adherence.
• Maintain fridges, coffee machines and water dispensers. Conduct back-of-house checks, monitor food temperatures, and maintain cleaning records.
• Maintain an inventory of meeting room supplies and equipment. Conduct weekly stock assessments of all client space supplies.
• Maintain the staff kitchen area, ensuring milk is always available and on date in the fridge, and biscuits/coffee/tea are stocked up.
• Load/unload the dishwasher on a daily basis or as needed.
• Maintain a clean, organized, and hygienic furniture and F&B storage areas.
• Attend team meetings and job chats to ensure engagement and understanding of the overall vision for the Portico contract.
• Provide the highest standard F&B service to our guests during events.
• Support the FOH & Hospitality Manager in everyday tasks.

As a Hospitality Host, you will also be trained to support reception duties when required. This includes:

• Greeting and welcoming visitors with a warm smile and friendly attitude.
• Answering phone calls, managing emails, and handling inquiries promptly and professionally.
• Keeping the reception area tidy and organized.
• Assisting with administrative tasks such as scheduling appointments and managing calendars effectively.

Join us and contribute to creating an exceptional client experience in our office client spaces

Hours: 40 hours per week. shifts 07:30 - 16:30 or 10:00 to 19:00, from Monday-Friday.

Salary: £32,000 per annum.

Qualifications

• Customer Service Orientation: A friendly and professional demeanour to provide exceptional service to internal and external clients.
• Problem-Solving Abilities: Quick thinking and resourcefulness to handle unexpected issues or last-minute changes smoothly.
• Technical Proficiency: Familiarity with office equipment and software, including Microsoft Office Suite and video conferencing tools.
• Knowledge of Food Safety: Understanding and implementing food safety regulations and best practices.
• Multitasking: Ability to juggle various responsibilities, from setting up meeting rooms to performing receptionist duties.
• Flexibility: Willingness to adapt to changing schedules and work outside regular business hours when necessary.
• Team Player: Collaborative attitude to work effectively with colleagues and support team goals.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.