Clerical Officer

2 weeks ago

Glasgow G SF, United Kingdom NHS Scotland Full time £25,000 - £35,000 per year

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern is Monday to Friday, 37 hours per week.

The Medical Day Unit (MDU) at Glasgow Royal Infirmary (GRI) is seeking a highly motivated and enthusiastic individual to join the team as a Clerical Officer. The post holder will provide essential clerical support to clinical and nursing staff, helping to coordinate their workload and ensure the smooth running of the unit.

Key responsibilities include:

  • Booking appointments for IBD nurse-led clinics, gastroenterology nurse-led clinics, and patients attending for haematology tests, infusions, and the haemochromatosis clinic.
  • Managing inpatient and outpatient waiting lists, ensuring referrals are processed promptly and appointments are scheduled in line with clinical priorities and waiting time guarantees.
  • Acting as the first point of contact for patients attending the Medical Day Unit, delivering a friendly and efficient reception service.
  • Supporting the team with general administrative duties to maintain high standards of patient care and service delivery.

Applicants should have:

  • Previous administration experience, ideally within the NHS or a healthcare setting.
  • Excellent oral and written communication skills, with confidence in dealing with patient enquiries.
  • A sound working knowledge of Microsoft Office applications.
  • Good organisational skills and the ability to work effectively as part of a team.
  • Knowledge of Trakcare would be advantageous.

For further information or an informal discussion about the role, please contact: Anderina McLaren, Administration Manager, Tel: , Email:

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early to the volume of response. Please submit your application form as soon as possible.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log-in issues, please contact Jobtrain support hub in the first instance.

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