Complex Case Worker

We are hiring a case worker at Target Housing to join our THRIVE Project

Location: South Yorkshire, with hybrid working

Job Type: Full-Time, 12 month contract.

Application Deadline: 24th September 2025

We are seeking an experienced and passionate Case Worker to join our team.

The ideal candidates will be responsible for providing high quality housing and support services to clients to assist them to sustain their tenancies.

About us

Target Housing is a charity and registered social landlord. Over the past 30 years we have shown that stable accommodation and support can help transform lives. We work in a psychologically and trauma informed way to empower people to achieve independence. Target delivers the highest standard of housing and support to enable vulnerable people to live independently, fulfil their potential and contribute to their communities and wider society.

(More details in the Job Profile below)

In a typical week…

You will be allocated a caseload of clients who you will support for the agreed contractual hours. We have offices in Sheffield and Rotherham where you can collaborate with other colleagues and managers. You can discuss your client needs and issues as support for yourself and others.

We offer

A starting salary of £25,715, after a full 1 years' service this will rise to £27,025 and further years' service, this will rise to £27,995.

You will get an initial 28 days of Annual Leave with an additional day a year up to 33 days leave, plus 8 Bank Holidays.

There are many great reasons to join our team

• Great opportunities for career development
• Allocated training
• Mileage Compensation
• Access Membership to Westfield Health & Lifetime Financial
• Ability to apply for the Blue Light card
• Employer Contributory Company pension scheme (4%)
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

JOB PROFILE -

Complex Case Worker

Main Purpose

We are looking to recruit an experienced case worker to join our complex needs team. The successful candidate will ideally have a qualification in a relevant specialism such as mental health, substance misuse, domestic violence, welfare benefits, brain injury or dual diagnosis. However, training can be provided for the right candidate.

The post holder will have extensive experience of working with individuals with multi-complex needs and be competent in completing thorough risks assessments and support plans.

Specific tasks

• Work directly with people with multiple complex needs on a 1:1 and group basis, adopting a case management approach.

• Enable our clients to develop the knowledge, skills and confidence so that they can increasingly make their own decisions and take more responsibility for their own lives and communities.

• Oversee & co-ordinate support for allocated clients including completing comprehensive risk assessments, support plans and safety plans.

• Support clients to build more positive relationships and thought patterns and improve on their coping strategies.

• Support and motivate clients, encouraging them to achieve personal goals.

• Design and deliver activity programs focused on increasing independent living skills in the home; improving health and wellbeing, access to universal services, safe travel, IT literacy/digital inclusion, job readiness, financial poverty, citizenship, and human rights.

• Ensuring that the people we support are actively involved in making decisions and express their views about the programmed activities, the way the service operates and the way it develops, placing them at the center of delivery.

• Take part in fortnightly case reviews with the rest of the team, inputting on other cases and taking part in reflective practice.

• Record accurate client data and key notes according to Data Protection regulations

• Monitor clients' compliance with their occupancy agreements and act to resolve non-compliance issues, informing line manager of serious breaches.

• Build links with external organisations, to maintain constructive working relations to ensure client's needs are met

• Carry out motivational interviewing with active listening skills

• Provide cover for absent colleagues as directed.

General tasks

• Facilitating continual professional development through an intensive training program

• Participate in team meetings and supervision as required.

• Perform other such duties as may be required to further aims of Target Housing within the Health and Safety requirements.

• Adhere to all of Target Housing's policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies.

• Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.

Person specifications

• Experience of supporting people with multiple complex needs including hard to reach clients who struggle to engage.

• Experience in building professional relationships to enable development

• Broad understanding across a range of relevant issues

• Relevant qualifications and / or knowledge in specialist areas such as Substance Misuse, Dual Diagnosis, Domestic Abuse, brain injury, Mental Health and Welfare benefits

• Experience in lone working with vulnerable clients

• Ability to record client notes on an I.T system and verbally communicate handover to colleagues

• Understand the principles of PIE (Psychologically Informed Environments) and TIP (Trauma Informed Practice)

• Experience of achieving positive outcomes with clients using Motivational interviewing and assertive engagement

• Working alongside Volunteers to manage risk and deal with any support issues

• Willingness and a flexible approach

• Full UK driving licence and access to a road worthy vehicle

Competencies

Communication & Influence Critical

Conflict & Resolution Critical

Planning & Organising Critical

Adaptability and Flexibility Critical

Problem Solving Important

Personal Motivation Important

Judgement and Decision making Desirable

Motivational Interviewing Skills Desirable

Confidence & Judgment Desirable

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

Get in touch

If you have any questions about the role, please get in touch with

Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible

This role is subject to Enhanced DBS clearance, a full valid driving licence, access to a road worthy vehicle.