Client Response Operator

1 day ago

Liverpool, Liverpool, United Kingdom Trevett Project Services Full time

Client Response Team Operator (Night Shift)

Location:
Haydock

Hours:
Night Shift (7pm - 7am)

Salary:
£29,000 per annum

Our client, Facilities Management (FM) service provider, is seeking a proactive and customer-focused Client Response Team Operator to join their night shift team.

Working across multiple contracts including retail, fast food, nurseries, energy providers, and MOD sites, they deliver both reactive and planned engineering services nationwide. This is a fantastic opportunity to join a well-established FM business where no two nights are the same.

The Role

As a Client Response Team Operator, you'll be the first point of contact for incoming maintenance and repair requests, ensuring a fast and effective response for a range of clients across the UK. You'll coordinate engineers, manage workloads, and maintain excellent communication to deliver high-quality service around the clock.

Key Responsibilities

Act as the first point of contact for clients, logging and managing maintenance queries.

Use the in-house CAFM system to schedule engineers and contractors efficiently.

Monitor and report on open jobs, ensuring all works meet contractual KPIs and SLAs.

Build and maintain strong internal and external relationships.

Follow up with clients to ensure satisfaction and continuous improvement.

Represent the company professionally at all times and uphold its reputation for quality service.

Skills & Experience
Confident communicator with strong customer service and relationship-building skills.

Excellent multitasking and organisational abilities with attention to detail.

Experience in a helpdesk, call handling, or FM service coordination role is highly desirable.

Good IT skills, including Microsoft Office and CAFM systems.

Knowledge of SLA/KPI management and compliance procedures is an advantage.

Calm under pressure, proactive in solving problems, and able to work independently.

An understanding of engineering or building maintenance services would be beneficial.

What's in It for You

Opportunity to work with a respected FM provider with diverse, nationwide contracts.

A supportive, fast-paced environment where your input makes a real difference.

Long-term career prospects within a growing business that values its people

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