Shop Assistant

Hours: 20 hours / week (part-time)

Salary: £25,560 per annum, pro-rata (£13.07 per hour)

Holiday: 35 days per annum (including public holidays) pro-rata

Contract: 6 months fixed term

Sponsorship: Not applicable for this vacancy

Closing date: Friday 28 November 2025

DAY IN THE LIFE OF A Shop Assistant

Highland Hospice is seeking a part-time Shop Assistant to join our busy and award winning Thurso shop. We're looking for individuals with previous retail experience, preferably in a fast-paced setting, to become part of our supportive and enthusiastic team. This is a great opportunity to develop your retail skills while making a meaningful contribution to the Hospice's mission of supporting local communities.

What you'll be doing...

Reporting to the Shop Manager, you can expect your working day to include the following:

• As a Shop Assistant, you will support the Shop Manager in the day-to-day running of the shop, contributing to its smooth operation and helping to maximise trading potential.
• You will work closely with volunteers to ensure exceptional customer service is delivered at all times.
• Together with the volunteer team, you will assist in sorting, steaming, and pricing donated items, ensuring a consistent flow of stock to the shop floor.
• You will help maintain an attractive and well-organised retail environment through effective merchandising, display, and window dressing.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Shop Assistant you will need the following qualities and skills:

• Be a people person who loves exceptional service
• Take great pride in what you do.
• Love working as part of a team.
• Enjoys being busy and working within a fast paced environment.

WHAT WE OFFER

At Highland Hospice we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, innovation, and individuality is one of the reasons we are a first-choice health employer in the Highlands We are passionate about our services and always on the lookout for new talent to join us on our journey.

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• 10% discount throughout all of our 15 Charity Shops.
• Access to a wide range of health benefits and services via HSF flexible schemes which can reimburse you up to 100% for a wide range of health care costs.
• Free access to our employee assistance program that provides you with counselling services, financial advice, mental health support and more to help overcome any personal or workplace challenges.
• Generous holiday entitlement with a buy more or sell some option
• Flexible working arrangements
• Pension with addition contribution matching and Death in Service Benefit

Plus access to many more schemes and enhanced benefits.

This post is not subject to a Disclosure/PVG check.

Informal enquiries can be made to Susan Imlach, Shop Manager (Thurso) on or or Kimberley Girvan, Area Manager (Shops) on

EQUAL OPPORTUNITIES

Highland Hospice is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact