Principal Employee Relations Adviser

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.

About you:

As a Principal Employee Relations Adviser, you will be a skilled and confident professional providing expert HR advice and support on complex, sensitive, and multi-faceted employee relations cases. You'll manage a varied caseload of strategic cases, balancing competing priorities while ensuring timely, high-quality outcomes that mitigate risk, are commercially focused, and uphold business standards.

You'll work closely with leaders across the business, guiding them through challenging employee relations issues with professionalism and clarity. As a senior member of the Employee Success team, you'll ensure consistency in service delivery whilst evolving and contributing to a strong / collaborative employee relations team.

You can provide commercially sound solutions that balance business needs, risk, deadlines, and the employee experience. You will be autonomous and comfortable taking initiative and making a difference to improve processes without direction. Your in-depth knowledge of UK & Ireland Employment Law will mean you can lead on complex and high-risk cases with a pragmatic approach

Day-to-day, you will:

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Complex Case Management
– Serve as subject matter expert for ER cases including investigations, disciplinary matters, grievances, employment tribunals, and strategic restructures across multiple jurisdictions, ensuring commercial outcomes within specified deadlines whilst adhering to employment law and company policies.

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Governance & Risk Leadership
– Identify and escalate reputational, financial, and legal risks to senior management, ensure GDPR compliance, conduct root cause analysis on systemic issues, and monitor advice quality and trends to improve employee experience through evidence-based decision making.

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Team Development & Mentoring
– Support and guide ER Advisers on complex cases, design and deliver upskilling workshops for leaders, mentor high-potential team members, contribute to succession planning, and identify continuous improvement opportunities across all team activities.

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Strategic Projects & Excellence
– Project manage multi-process cases, analyse data to identify trends using Excel proficiencies, propose process improvements, draft global communications, build excellent stakeholder relationships, and demonstrate world-class customer service through effective coaching and standardised ways of working.

Your skills and experiences might also include:

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Professional Qualifications & Expertise
– CIPD Level 7 (or equivalent HR experience), comprehensive knowledge of UK & Ireland employment law and case law, with desirable professional mediation/investigation qualifications and employment tribunal advocacy experience.

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Complex Case Management Experience
– Extensive background managing sensitive employee relations cases autonomously whilst juggling multiple priorities, ideally within fast-paced technology sector matrix environments and diverse multi-geographical organisations.

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Analytical & Communication Excellence
– Strong analytical skills to interpret policies, legislation, and case law, coupled with excellent verbal, written, and presentation abilities to influence and coach stakeholders at all levels across various audiences.

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Technical & Systems Proficiency
– Advanced skills in data analysis and reporting using MS Excel and PowerPoint, experience with HR information systems and case management tools, plus desirable change management certification and project management experience.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.