Digital Product Owner

JBi Digital is an award-winning London digital agency. We are a vibrant and energetic team who pride itself on providing outstanding experiences and delivering creative, robust, and innovative digital solutions. We work with an incredible mix of clients across government, public sector, commercial, and non-profit, building strong, long-term, trusted partners. Our culture is supportive and stretching—we are looking for dedicated, friendly, and fun people who want to own and solve problems, work on exciting projects, and develop their careers for the long term.

The Role:

We are seeking a highly motivated and experienced Digital Product Owner to join our team in London. This is a key role for an individual with a strong track record of delivering successful digital products, platforms, or programmes. You will own the strategic direction and delivery of one of our clients' core digital platforms, working hands-on with the development team and key stakeholders.

What you'll be doing:

• Platform Ownership: Own and strategically manage one of our clients' core digital platforms, defining its vision, roadmap, and feature set.
• Feature Development Leadership: Lead the full project lifecycle, including the development and implementation of new features and functionality from conception through to successful delivery.
• Stakeholder Management: Work closely with clients and internal stakeholders to meticulously gather and prioritise requirements, translating business needs into clear user stories and managing the product backlog.
• Quality & Compliance: Ensure the platform rigorously meets high-quality standards and crucial compliance guidelines, including WCAG accessibility and adherence to Public Sector/GDS best practice.
• Development Collaboration: Work daily with the development team to clarify requirements, troubleshoot technical problems, and drive continuous improvement of the platform.
• Problem Solving: Apply an innovative and rigorous analytical approach to identify issues, define root causes, and deliver effective solutions quickly.
• Project Management: Manage the project lifecycle from initial concept and requirements gathering through to final delivery and launch.

You're a great fit if you..

• Have a strong track record (minimum 3+ years) of successfully owning and managing complex digital products or platforms.
• Have direct experience working with complex open-source web development projects/platforms, ideally with expertise in Drupal.
• Are knowledgeable and experienced in Public Sector, GDS, and WCAG compliance standards.
• Thrive on applying an innovative problem-solving approach coupled with strong analytical skills.
• Take a hands-on approach to platform development, ownership, and backlog management.
• Have a track record of cultivating strong client and colleague relationships.
• Understand the dynamics of working effectively within a digital agency environment (preferred).

Experience & Skills:

• Minimum 3+ years of experience in managing digital products/platforms.
• Experience working with complex open-source web development projects/platforms, specifically Drupal.
• Expertise in Public Sector, GDS, and WCAG compliance standards.
• Demonstrated ability to apply a rigorous analytical approach to identify issues and deliver solutions quickly.
• Track record of strong client and colleague relationships.

What You'll Get

• A competitive salary and pension contributions.
• 33 days' holidays as standard (including bank holidays).
• Private Health Insurance - cover includes: 24/7 GP appointments, Fast Track Appointments to see a specialist quickly, AXA Dentist and Optician cashback scheme.
• Mental Health Assistance Programme.
• Discounted gym memberships.
• Cycle-to-work & technology purchase scheme.
• Budget for training to help you grow.
• Participation in charity volunteering days.

Position: Permanent

• Hybrid working (2 days in our office in Old Street, London)