Operational Manager, Private Patient and Overseas Services

An exciting opportunity has arisen within the Private Patients Division for an enthusiastic and well-motivated individual to support the growing private practice service within Oxford University Hospitals NHS Foundation Trust

We are looking for a hard-working individual who demonstrates close attention to detail, has a positive approach to their work and has good organisational skills.

As an Operational Manager for Private patients and Overseas, you will m anage and develops the Private Patients and Overseas Team operational function and services. Leads the financial and operational management relating to the private patient, overseas, international services and the injury cost recovery system. Leads projects, plans, and change initiatives in conjunction with the Deputy Head and Head of Commercial for PP OSV and International.

The post holder will also be responsible for ensuring private and Overseas patients receive a high quality, professional administration service and benefit from excellent customer service.

The successful candidate will oversee the day-to -day operational delivery, drive performance improvement and ensure the highest standard of patient care across our Private and Overseas Patients departments.

• Oversee the management of the financial budgeting, forecasting and reporting (including month end processes) including some limited support for the Commercial Directorate as a whole as directed by the Commercial Director. Duties include producing insightful analysis to enable senior management to understand variances.
• Lead the development/improvement of efficient operational processes across the Commercial Directorate, working with other the Commercial Senior Management team as required.
• Lead improvement projects as required.
• Ensure regular learning and review of current practices is in place and ensure all staff are fully trained and follow the new policies and procedures in place.
• Ensure that all processes, procedures, and policies relating to private patient, overseas, international and injury cost recovery services are regularly reviewed, up to date and are as efficient as possible and the documents are communicated and disseminated appropriately.
• Ensure excellent administrative, information and financial governance is in place and managed for the processes of which you are responsible.
• Ensure all staff work to a high level of customer service for both external and internal customers, providing guidance and training and support as appropriate.
• Ensure all staff, permanent and temporary, are appropriately inducted and have the resources and knowledge to perform their role.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

See attached Job Description

The successful candidate will have the abilities to collaborate with clinical and non-clinical teams to enhance patients pathway, manage resources and ensure compliance with NHS standards, policies and frameworks-drive innovation and transformation initiatives and monitor KPIs and implement continuous improvement strategies

The successful candidate will need to have proven administrative and customer service experience with a good eye for detail, excellent communication, administrative and organisational / prioritisation skills, knowledge of Microsoft Office, Word, Excel, and be able to liaise with employees at all levels. They will also have the skills to handle all contacts confidently with compassion, patience, and professionalism.