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Security Operations Manager

2 weeks ago

Dorking RH SX, United Kingdom ndsts ltd Full time £35,000 - £40,000 per year

Security Operations Manager (Mid-Level Management)

Salary: £35,000 – £40,000

Hours: Full-time, 40 hours per week

Location: Head Office in Surrey, with regular travel across the South East, Hampshire, and Brighton

Company: New Dawn Security & Training Ltd (NDST)

About the Role

NDST is expanding and we are seeking an experienced and driven Security Operations Manager to join our leadership team. This role plays a key part in overseeing our Night-Time Economy (NTE) venues, event security operations, and internal compliance functions.

You'll work across a fast-paced and varied portfolio including pubs, clubs, hospitality sites, festivals, stadia, and large-scale events. This is an excellent opportunity for an established operations professional looking to take the next step in their security management career.

Departments & Focus Areas

This role will be aligned across the following divisions, depending on your experience:

Operations Manager – Night-Time Economy (NTE)

Managing NDST's NTE sites including bars, pubs, clubs, late-night venues, and hospitality partners across the South East.

Operations Manager – Events

Overseeing event deployments including festivals, sporting venues, concerts, and one-off security contracts.

Key Responsibilities

  • Lead departmental operations, ensuring high-quality service delivery and staff welfare.
  • Conduct site visits, oversee live deployments, and manage incident response.
  • Build and maintain strong relationships with clients, venues, and licensing bodies.
  • Oversee recruitment pipelines, ensuring adequate staffing for all deployments.
  • Manage rostering, monitoring budgets and cost control measures.
  • Ensure compliance with all SIA, H&S, and venue licensing requirements.
  • Produce accurate internal reports, audits, and operational updates.
  • Collaborate with senior leadership on operational strategy, staff development, and process improvements.

Experience & Skills Required

  • Significant experience managing live operations within the security sector.
  • Strong understanding of risk assessments, SIA regulations, and client care standards.
  • Competence in workforce planning, scheduling, and budget oversight.
  • Ability to work evenings and weekends when operationally required.
  • Excellent communication, leadership, and team management skills.
  • Working knowledge of compliance frameworks and licensing requirements.
  • Full UK Driving Licence (essential).
  • Highly proficient in Microsoft 365 and digital workforce management tools.
  • Desirable: H&S Qualification, Safety Stewarding Qualification Level 3+ / Spectator Safety Level 3+, Crowd management qualification

What We Offer

Performance-Based Increases

  • Annual salary reviews linked to KPIs.
  • Additional performance-based pay for contract growth, efficiency, and leadership impact.
  • Clear pay progression within the salary banding.

Professional Development

  • Leadership & Management Training.
  • NDST-funded accredited qualifications (Security, Compliance, H&S, Management).
  • Structured mentorship and development programmes.
  • Funded attendance at national NTE and security industry conferences.

Employee Benefits

Financial & Incentives

  • Annual performance bonuses.
  • Enhanced employer pension contributions with time served.

Work-Life Balance & Wellbeing

  • Hybrid working options when not on site.
  • Enhanced holiday entitlement (22–25 days + bank holidays).
  • Paid mental health and wellbeing days.
  • Employee Assistance Programme (EAP) for all staff.

Professional Growth

  • Funded training and mentoring opportunities at all levels.
  • A clearly defined internal career progression pathway.

Workplace Perks

  • Company laptop and mobile phone.
  • Free on-site refreshments and wellbeing facilities.
  • Access to Pool Cars for operational duties.

How to Apply

If you're an experienced security operations professional with excellent leadership skills and a passion for delivering safe, compliant, and high-quality services, we would love to hear from you.

Apply now with your CV and a cover letter explaining your relevant experience and send this to

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • On-site parking
  • Work from home

Work Location: Hybrid remote in Dorking RH5 6SX