Sr. EU Site Process Engineer, EU CF PE

Amazon is seeking Snr Site Process Engineers to work in the EU Process Engineering (EU PE) team. The Site Process Engineer is an onsite position.

The EU PE team is a group of operational leaders driving process stabilization, standardization and continuous improvement for the EU Customer Fulfilment Network.

This team is essential to establish best in class process performance across all different direct and indirect processes, accelerate implementation of technological advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the FC network. EU PE ensures the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network wide process improvements.

The team drives process control and shifting mean performance with the outcome of minimizing variation between shifts, building and region, to deliver strong performance. The team works closely with Process System Engineering (PSE), ACES PM, Central Ops, launch teams, operations engineering and reliability and maintenance (RME) teams to improve the input metrics for each of the process paths by prioritizing and channelling resources.

The Site Process Engineer works alongside with the FC Senior Leadership Team, while keeping high collaboration with EU PE functions. This role is responsible to deploy initiatives, build networking and relationship in the FC and drive compliance for the initiatives within an assigned timeline. The Site Process Engineer initiates and implements EU wide improvement activities. This role requires the ability to demonstrate ownership for initiatives, understand the initiatives in details, and influence to deliver meaningful results translating to tangible productivity and efficiency gains in the FC.

Key job responsibilities

• Work on Back to Basics (B2B) initiatives identifying the top opportunities in the FC in comparison with the other EU FCs. Looking for the input metrics with the biggest gap to OP2 and implement the improvement action plan in close collaboration with the local Operations Management team following the standard improvement templates.

a. Oversee the FC improvement program and set focus on most important areas, based on the alignment with the FC Senior Leadership team.

b. Dive deep into the process performance by using available standard reportings or create own data analysis, call out in in the daily dive deep meetings and collect feedback from the local team to be able to convert this information into a tangible improvement plan, that matters to the FC.

c. Review the open Action Plans on weekly basis, engaging the FC stakeholders to complete the suggested actions and reach the desired targets.

d. Collaborate with the central PE functions and other Site PEs from the same region to clarify any doubt process related and leveraging on their level of expertise. Benchmarking initiatives are highly recommended to further reduce variation across the FCs.

• Work on Continuous Improvement with the FC

a. Drive network best practice implementation, leveraging local initiative led with local Ops and share them to EU PE for the review. Once approved the best practice will be officially added to all EU Best Practice repository. This process is fundamental to help the top 50% FCs to reach Best In Class through the B2B process.

b. Strengthen the framework used to capture and scale FC innovation. New ideas and projects from the FC will flow through a standard process and presented to ACES process SMEs for the review.

c. Ensure big projects / ideas from the FC (10M$+ WW saving) are captured in the Operating Plan Q1 (OP1) Project Intake every year.

• Own the deployment of all the EU network initiatives assigned to the FC, making sure that they are executed with the right timeline, reaching compliance. Support the FC to commit on test and pilot for the EU Projects in order to avoid delays and make sure that projects are then deployed and reviewed in all the EU FCs.

• Partnership with the FC Ops:

a. Join the daily Gemba on the floor with FC Leadership in order to stay aligned with FC top issues and Associate feedback.

b. Organize the weekly LSC Meeting with the FC Leadership Team updating the Team on EU Back To Basics (B2B), EU Projects rolled out in the FC, FC Best practices shared at EU level and FC local initiatives eligible for test or pilot.

c. Support the Site Leader and the FC Senior Management Team creating a strong relationship with them, which allows the Site PE to gain their trust and buy-in for all the initiatives. Beside standard task, SPE can support Site Leader and Senior Ops on process related ad hoc tasks from the FC accounting for less than 10% of the working time.

• Be ready to support or lead EU Projects to expand the initial scope and coordinate more than one FC. This opportunity is really important to improve project management skills and to deal with external stakeholders.
• During Q4 you will be deployed to the site management operational team, based on the need of the building.
• Ability to travel as needed within your area of responsibility. Domestic and regional travel estimate average: 0-10%. (Subject to change based on business need).

• Degree from an accredited institution
• English & Local Language (Common European Framework of Reference C1)
• Experience in Operations as Area/Operations Manager or comparable experience
• High proficiency of technical knowledge of at least one Fulfilment process path (Quriosity silver/gold certification)
• Strong professional experience with Lean, Six Sigma and Kaizen methodologies

• Relevant knowledge of change management and continuous improvement methodologies
• Excellent communication skills and detail orientation
• Ability to thrive in a fast-paced environment
• Ability to motivate a team

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