IT Operations Engineer

4 days ago

Leeds, Leeds, United Kingdom Jet2 and Jet2holidays Full time

As our
IT Operations Engineer
, you'll support the Shift Leader in ensuring the smooth running of the Bridge, closely monitoring our important systems and quickly reacting to any issues in addition to enforcing security controls, cross-training the team in security best practices and methodologies and performing initial security-related investigations and response. This is a deeply technical, hands-on role.

The IT Operations Centre Serves The Following Functions

  • 24/7 monitoring of systems.
  • Take servers in/out of operation.
  • Act as first point of contact and escalate to SME teams if needed.
  • Supplement applications support team during downtime.
  • Security incident response and triage.

As our
IT Operations Engineer
, you'll have access to a wide range of benefits including:

  • Hybrid working
  • Annual pay reviews
  • Colleague discounts on Jet2holidays and flights

What You'll Be Doing

  • Maintaining a vigilant watch on and Jet2holidays' key IT platforms with a view to preventing/minimising disruptions to service.
  • Responding to events and incidents promptly to prevent issues with service.
  • Escalating issues to the Shift Leader if required.
  • Reporting of operational performance to management.
  • Helping to define improvements to operational processes.
  • Effective communication with subject matter experts and management during major incidents.
  • Mentoring junior members of the team.
  • Ensure authorised systems access, reporting violations, monitoring information requests for new systems and recommending process improvements.
  • Investigate security and data incidents in accordance with our protocols, collaborating with response teams in IT and Legal & Compliance.

What You'll Have

  • Previous experience of working in a 24/7 operations or support environment.
  • Strong Operating System knowledge across Windows and Linux (Red Hat) platforms.
  • Strong SQL skills.
  • Appreciation of corporate networking platforms – BigIP F5s
  • Experience of using monitoring platforms across applications and underlying infrastructure.

  • Knowledge of the following would be advantageous:

  • AppDynamics / New Relic / Dynatrace

  • Microsoft SCOM
  • Elastic
  • Solarwinds
  • PagerDuty

  • Cloud (AWS/Azure/GCP)

  • "Process first" mindset – we are looking for someone that looks at processes critically and suggests improvements.

  • Strong coaching mentality, looking to develop less-experienced team members.
  • ITIL certified.
  • Have a good understanding of the GDPR and PCI-DSS standards.
  • Have a good understanding of the core principles of network tools, architecture, Mobile Device Management, encryption, vulnerability scanning.
  • Customer-centric mindset. Always prioritising issues that have a customer or commercial impact.

At

and
Jet2holidays
we're working together to deliver an amazing journey, literally We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people.

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