Customer Service Advisor

2 weeks ago

East Kilbride, South Lanarkshire, United Kingdom Unternehmensgruppe Theo Müller Full time £18,000 - £25,000 per year
Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. Müller UK & Ireland includes:

Müller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.

Müller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more Müller moments for its consumers. It is responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj and Müller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility.

Join Müller UK & Ireland as a Customer Service Advisor (fixed term contract)

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working collaboratively? Müller UK & Ireland is looking for a Customer Service Advisor (Full-Time) for a fixed term contact, to join our dedicated team in East Kilbride.

As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.

Hours: 40 per week

Shift Pattern: 5 days over 7

Main Responsibilities

• Accurately capture customer orders using AS400/SAP systems.

• Maintain trackers and reports with up-to-date information.

• Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.

• Follow structured processes and Standard Operating Procedures.

• Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs.

• Maintain SOPs, customer data files, and other support documentation.

Key Requirements

• Proven customer service experience.

• Strong communication skills, both verbal and written.

• Calmly address customer concerns and complaint.

• Efficient call handling and multitasking abilities.

• Proficiency in Microsoft Word and Excel.

• Logical thinking and problem-solving skills.

• Excellent organisational and listening abilities.

• Professional awareness of tone and body language.

Why Join Müller?

• Competitive salary and bonus scheme.

• Contributory pension plan and life assurance.

• Generous annual leave (increasing with service).

• Employee Assistance Programme.

• Flexible benefits programme.

• Access to a Rewards Benefits Programme with discounts at over 800 retailers.

Ready to make a difference?

If you have the skills and experience to thrive in this role, we'd love to hear from you. Apply today and be part of our journey

#pinksquid

Contact Details:

F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ

  • Environmental Advisors

    7 days ago

    East Kilbride, South Lanarkshire, United Kingdom Inter-Quest Full time £30,000 - £50,000 per year

    Location:South Lanarkshire, ScotlandSalary:Market relatedCategoryQuality and HSESector:Power, Nuclear and UtilitiesContract typeContractConsultant:Gordon ClarkOur client Scottish Power are seeking a number of Environmental Advisors for long-term contract roles based at Cambuslang / Sites / working hybridThese are within the Delivery and Development...

  • Environmental Advisors

    7 days ago

    East Kilbride, South Lanarkshire, United Kingdom Morson Talent Full time £38,000 - £53,000 per year

    Our client Scottish Power Transmissions are seeking a number of Environmental Advisors for long-term contract roles based at Cambuslang / Site / working hybrid.Looking for candidates of varying experience from a few years to Senior level.These are within the Delivery and Development teams.PurposeIn this role of Environmental Advisor, you will support the SP...

  • Christmas Customer Assistant

    5 days ago

    East Kilbride, South Lanarkshire, United Kingdom Marks and Spencer Full time £18,000 - £28,000 per year

    All the detailsWork PatternWeek 1Tuesday 10:00 - 18:00Wednesday 10:00 - 18:00Saturday 10:00 - 18:00Week 2Sunday 10:00 - 18:00Monday 10:00 - 18:00Tuesday 10:00 - 18:00Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.Please note that the + £3.00 p/h unsocial...

  • Service Desk Administrator

    6 days ago

    East Kilbride, South Lanarkshire, United Kingdom SVL Full time £25,000 - £40,000 per year

    Company DescriptionSVL is a leading provider of unified cloud communications and telephony solutions, offering tools to optimize workforce performance and enhance customer experience. With a full unified cloud communications and collaboration platform, SVL is a trusted partner providing pre and post-sales consultancy and 24/7 support.OverviewYou will be...

  • Service and Installation Engineer

    16 hours ago

    East Kilbride, South Lanarkshire, United Kingdom TreadReader Full time £24,000 - £41,000 per year

    Snap-on Diagnostics is part of the overall $4 billion Snap-on business. We are widely recognised as a global market leader in the manufacture and supply of specialist electronic test equipment for the automotive sector.We continue to have significant growth in our equipment business and are expanding in several areas to continue our industry leading support...

  • Supply Chain Service Executive

    5 days ago

    East Kilbride, South Lanarkshire, United Kingdom Müller UK & Ireland Full time £35,000 - £55,000 per year

    Who We AreWe're Müller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into two areas: Müller Milk & Ingredients (MMI) and Müller Yogurt &...

  • Mobile Service Engineer

    2 weeks ago

    East Kilbride, South Lanarkshire, United Kingdom 6f9a86f5-ff97-41a6-adeb-15b4e04c5aee Full time £25,000 - £40,000 per year

    Location: Mobile (across Glasgow)Company: Dalkia UKEmployment Type: Full-time, PermanentReports To: Engineering Services Manager (FM)About the RoleDalkia UK is looking for a Mobile Multi-Skilled Service Engineer with a core Electrical background to join our Engineering Services team. You'll be responsible for delivering high-quality Planned Preventative...

  • IT Service Desk Analyst

    4 days ago

    East Kilbride, South Lanarkshire, United Kingdom Eden Scott Full time £30,000 - £60,000 per year

    Location: East Kilbride – 3 days per week (Monday, Tuesday, Wednesday)Shift Pattern: 24/5 rotational shifts (including nights)Join a Global Leader in IT Solutions as an IT Service Desk AnalystAre you ready to take your IT support career to the next level? A global leader in technology solutions is seeking a talentedService Desk Analystto join its dynamic...

  • Assistant Branch Manager

    1 week ago

    East Kilbride, South Lanarkshire, United Kingdom FPS Distribution Ltd Full time £25,000 - £35,000 per year

    NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality,...

  • Retail Advisor 30 hours/week

    2 weeks ago

    East Kilbride, South Lanarkshire, United Kingdom Vodafone Full time £65,000 - £66,000 per year

    Location: East KilbrideSalary: £ 12.60 per hour+ monthly commissionHours: 30 hours per weekDo you want the chance to build a career in retail? Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business.Please note if your application is successful your personal details...