2nd Line ICT Support Engineer

Position: 2nd Line ICT Support Engineer
Contract Type: Temporary until March 2027 to cover secondment
Salary: Grade E - Salary £33,143 - £37,280 per annum
Location: Joint Headquarters at Butterly Hall, Ripley
Hours: 37 hours per week, however you may occasionally need to work beyond normal office hours.
Agile working arrangements can be discussed with the successful candidate.
Department: Systems and Information
Reports to: Brett Clements
Closing date: midnight

About Us:
At Derbyshire Fire & Rescue Service, we're more than an emergency service-we're a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether it's responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference.

We're proud to be one of the country's top-performing fire and rescue services, recently rated 'Good' in 9 out of 11 areas by His Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do.

About the Role:

Role Overview
Derbyshire Fire & Rescue Service is seeking a dedicated and customer-focused 2nd Line ICT Support Engineer to help maintain and improve the ICT infrastructure that supports our vital emergency services across the county.

As a key member of the ICT team, you will provide second-line support to users across 32 sites, ensuring that station equipment and systems are secure, reliable, and fit for purpose. You'll work closely with 3rd Line Specialists to resolve complex issues and contribute to the continuous improvement of our ICT services.

Key Responsibilities

• Diagnose and resolve network and computer issues.

• Install and configure hardware and software.

• Assist with server and systems support alongside 3rd Line Specialists.

• Travel to various sites to provide on-site support (a pool car will be provided).

• Communicate technical issues clearly to users with varying levels of IT knowledge.
Essential Requirements

• Excellent time management and organisational skills.

• Strong communication and interpersonal abilities.

• Proven problem-solving skills in a mission-critical environment.

• Solid understanding of Microsoft desktop operating systems.

• Experience with:
- Active Directory administration.
- Maintenance and replacement of computer components.

• Full UK driving licence.

Required Qualifications:
To be successful in this role, you will bring the following qualifications:

• Level 4 qualification . Eg Certificate of higher education (CertHE) or Higher National Certificate (HNC) in an IT related subject or equivalent qualification or equivalent demonstrable working experience.

• English and Maths GCSE at Grade A* - C or 9 - 4 or equivalent qualification
Why Join Us?
This is a unique opportunity to contribute to a service that makes a real difference in the community. You'll be part of a supportive team, working in a varied and rewarding role that offers professional development and the chance to work across multiple locations.
Ready to deliver reliable, customer-focused ICT support?

What We Offer in Return:

We believe in rewarding our people with more than just a salary. Here's what you can expect when you join us:

• Flexible working hours.

• Agile working (60% office based)

• Family friendly policies.

• Annual Leave entitlement of 25 days

• Free, secure on-site car parking.

• Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.

• Employee discount scheme (Boost) and eligibility to apply for Blue Light Card.

• Employee support networks.

• Enhanced Maternity Pay (subject to meeting eligibility criteria).

• Occupational Sick Pay subject to length of service

• Ongoing training and development opportunities.

• Eligibility to join the Local Government Pension Scheme with generous employer contributions.

• Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.

Guidance on the Pension implications of undertaking a temporary role are attached.

How to Apply:

We are a Disability Confident employer committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.

Derbyshire Fire and Rescue Service's recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.

Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.

The closing date for completed applications is midnight on
Interviews will be held in the week commencing

For an informal chat regarding the role please contact the recruiting manager Brett Clements on or -

If you have a disability and need assistance completing the application form, please contact the Service Centre on

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