Customer Service Engineer

Bradbury International UK Ltd. is a member of The Bradbury Group, a global leader in the design and manufacture of roll forming and coil processing equipment. We are looking for a
Customer Service Engineer
to join our dynamic and expanding team, working from our West Midlands facility.

The Role:

As a Customer Service Engineer, you will be required to give customers the best in class quality service. You will offer after-sales technical and commercial support.  You will be required to develop technical knowledge of highly engineered and automated coil processing and roll forming equipment (coil processing and/or roll forming experience would be beneficial). This role requires experience or aptitude to develop knowledge in both mechanical and electrical engineering, including hydraulic and pneumatic systems. Your role would require you to assist and grow revenue by generating opportunities in the form of customer service and spare parts sales. The role would also include Field Completion Services, managing all aspects of installations and start-ups of equipment globally, with first-class after sales support. 

Key Responsibilities:

1.    To work within The Bradbury Groups values and beliefs, at all times.

2.    To observe, abide by and enforce the Company's and Client's Health & Safety policies.

3.    To always present a professional image to customers whether by telephone, in writing or in person.

4.    To develop and maintain good working relationships with customers, ensuring you are always punctual, helpful and courteous.

5.    Develop and maintain an in-depth knowledge of Bradbury Group equipment and technology.

6.    Liaise with all departments and other group companies as required on both new and existing projects and potential leads.

7.    Directly accountable for overseeing day-to-day activities within the Customer Service and After Sales part of the business.

8.    Growing the Customer Service part of the business, by providing first in class service response to new and existing customers, including but not limited to revenue related to spare parts, service and minor works, upgrades, refurbishments, etc.

9.    Manage installations, start-ups and commissioning of Bradbury Group equipment, both domestically and internationally.

10. After Sales and Field Completion; taking the lead on ensuring open issues are logged, worked on, followed up with, updated and resolved in a timely manner and to the customer's satisfaction.

11. Timely completion and submission of risk assessments, method statements, work reports, activity reports and all other documentation.

12. Look for potential Bradbury Group opportunities when visiting customer sites, providing assistance to the sales department and other group companies for spare parts, service visits, upgrades, refurbishments and new equipment.

13. Offer feedback on future product development, features and function.

14. Provide regular updates to Management.

Qualifications/Requirements:

Bachelor's degree in Mechanical Engineering or a related field.

Proven experience with Coil Processing and/or Rollforming Equipment would be an advantage.

Proficiency in engineering design software, preferably Inventor and AutoCAD.

Proficiency in Microsoft Products.

Excellent problem-solving skills and attention to detail.

Effective communication and teamwork abilities.

Why Join Us?

At Bradbury Group, we value innovation, collaboration and excellence. Joining our team means being part of a company and wider group, that is on the leading edge of Coil Processing and Rollforming Equipment. We offer opportunities for professional growth and the chance to work on exciting projects that make a global impact.

To Apply:

Please apply through or send your CV along to