Client Services Officer – Payments

1 week ago

London, Greater London, United Kingdom Synapri Full time £35,000 - £55,000 per year

Location: London – Hybrid working

Join as a Senior Client Services Officer, ensuring seamless processing of payments, managing client accounts, and delivering outstanding customer service. This role involves handling UK- and Spain-based client queries, maintaining accurate records, and providing support across the team.

Key Responsibilities:

  • Process and manage domestic and international payments (BACS, SWIFT, FPS, DD, cheques, standing orders).
  • Maintain and reconcile client accounts, fixed-term deposits, and credit limits accurately.
  • Handle customer queries and complaints efficiently, ensuring timely resolution.
  • Support onboarding and administration of new clients, ensuring data accuracy.
  • Collaborate with internal teams and escalate operational or IT issues as needed.
  • Provide cover for colleagues during absences, contributing to smooth team operations.

Requirements:

  • Experience in UK banking, including clearing transactions, SWIFT, reconciliations, and domestic/international transfers.
  • Fluent in English; Spanish highly desirable.
  • Highly organized, detail-oriented, and adaptable.
  • Positive, flexible attitude with willingness to embrace new initiatives.
  • Confident, motivated, and able to work efficiently under pressure

Please apply for immediate consideration.

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