POD Administrator

Job Title: POD Administrator

Responsible to: Operations Director / General Manager

Department: Woodside Haulage Ltd

Contract Type: Permanent

Shift Pattern: Monday to Friday - 8.30am to 4.30pm

Who are we?

Woodside Logistics Group has over 50 years' experience of transporting between Great Britain and Ireland. There is a strong 'can do' culture within Woodside Logistics, driving us to find solutions which makes meeting our customers' needs a priority. We also place great emphasis on maintaining quality equipment, delivering quality training and applying rigorous controls. Operating across the UK and Ireland, we are proud to have one of the largest and most diverse trailer fleets in the industry.

The Person:

• Will possess excellent verbal, written, and communication skills with the ability to communicate across different media (e.g. telephone, e mail and electronic messaging).
• Will have high levels of accuracy and attention to detail.
• Will be passionate about delivering outstanding customer service to our customers, colleagues, and partners.
• While full training will be provided around systems, a strong overall I.T. knowledge is essential.

The Role:

• To accurately input and update information onto our own and partners operating systems.
• To provide and maintain excellent levels of attention to detail to ensure all goods delivered are receipted and processed, therefore ensuring our delivery and collection performance is met and maintained.

Key responsibilities:

• Receive and process Proof Of Delivery (POD's) by logging on Transport Management system and passing processed POD's to Accounts in an efficient & Timely manner
• Input data into company computer system in an accurate and efficient manner
• Debrief drivers to ensure POD's are received for each delivery carried out.
• Chase outstanding POD'S to ensure that invoicing gets carried out quickly.
• Inspect POD'S for clauses due to damage or shortage & ensure customers and claims dept have knowledge of this
• Ensure reporting is completed as per individual customer requirements.
• Answer telephone calls in a quick and polite manner.
• Report any customer complaints or complaints of any type to the Operations Manager
• Scan Processed POD's onto Traffic Management System

Essential criteria:

• 1 years previous experience in the use of all Microsoft packages
• Previous experience in a fast paced office environment dealing with large volume of calls and administrative duties

Benefits:

• Competitive salary
• 33 days holidays per year
• Fully funded health plan with Healthshield
• Long service recognition
• Cycle to work scheme
• Opportunities for personal development
• Role specific training

For more information and to apply:

Complete our online application form

Email your CV to

Call

Or Text RECRUIT and your name to 66777

Our Diversity and Inclusion commitments:

Woodside Logistics Group is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process or have questions relating to accessibility, please contact us.

Please note:

The company operate pre-employment drugs screening testing and any offer of employment made is conditional upon a clear pre-employment drugs screening test.

You are advised to submit your application as soon as possible as we reserve the right to close the posts at anytime, once we have sufficient applications.

Prospective employees are expected to disclose any unspent convictions during the recruitment process. A criminal record will not necessarily be a bar to obtaining a position.