341002-25 - Student Experience and Engagement Assistant (London)

Skip to main content

• Home
• Register
• Login
• Job Opportunities
• Our University
• Rewards and Benefits
• Location
• How To Apply
• Frequently Asked Questions
• Terms of Use
• Contact Us
• Cookies
• Accessibility

Cookies

This site requires the use of cookies as defined by our Terms and Conditions. We have provided a detailed description of how cookies work and are used on the site. To accept cookies, please click the "Accept Cookies" button.

Accept Cookies

• Home
• Register
• Login
• More ▼
• Job Opportunities
• Our University
• More ▼
• Rewards and Benefits
• Location
• How To Apply

Student Experience and Engagement Assistant (London)

Student Life

Location:
Staffordshire University London

Salary:
£24,900 to £27,644 Per Annum Permanent Full time

Release Date:
Monday 24 November 2025

Closing Date:
Open Until Filled

Reference:

About The Role
We are looking to appoint an enthusiastic, flexible and committed Student Engagement and Experience Assistant (London) to join our Student Life team.

This role serves as the front-line support for student-facing services, coordinating communication between students and support services and maintaining accurate records to support the overall student experience. Key responsibilities include managing queries, scheduling appointments, monitoring student engagement and initiating interventions and referrals to relevant services as needed.
The role holder will work staggered hours, including shifts from 17:00 PM to 19:00 PM,
to provide continuous support for students during the London campus's extended hours. The role also involves supporting broader London campus activities and events by undertaking flexible duties as needed to ensure an exceptional student experience.

Main Responsibilities
The main responsibilities for our Student Engagement and Experience Assistant will be to:

• Act as the first point of contact for students accessing services through the 'student front door', handling queries, providing information and performing triage to direct students to appropriate services or appointments.
• Assist in the provision of more general reception and porterage duties including coordination or receipt and transportation of deliveries, or movement of furniture.
• Schedule and manage appointments for students with relevant services and ensure efficient handling of student inquiries, following up as necessary to ensure timely resolution.
• Provide comprehensive administrative support to all teams within the student services department, including managing records, preparing reports, and assisting with various administrative tasks to ensure smooth operation.
• Track and monitor student engagement with their studies using data and feedback to identify students who may need additional support or intervention, including engagement monitoring for Student Route visa holders.
• Trigger appropriate interventions for students based on engagement monitoring and refer students to relevant services or academic mentors within the Schools for further support and guidance as needed.

Contact For Informal Discussion
For an informal discussion about the role, contact Kirstie Brookes, Student Engagement and Experience Manager at

Email details to a friend

Apply Online

Further Details
Person Specification

Role Descriptor

Useful Links

In return for your contributions to the work of our University, you'll be based from one of our industry leading campuses, enjoying a range of benefits exclusive to members of our community and contributing to our vision, value and culture. Before you apply, take an opportunity to learn more about us by visiting the links above.

Our Commitment to Inclusion

Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.

We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University.

We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under-represented in the University workforce.

Share
View All Vacancies

Find Jobs

Jobs by Email

Jobs by RSS

Search Jobs
Search

Advanced Job Search

Login

Please note:
Javascript must be enabled to use this website.
Password
Email / Username:

I accept cookies

Login

Forgotten Details

Register

Latest Vacancies

Student Experience and Engagement Assistant (London)

Mental Health & Safeguarding Practitioner

Infrastructure Analyst

View All Vacancies