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Probe Repair Technician

2 weeks ago

Gloucester GL FN, United Kingdom Probo Medical Ltd Full time £25,000 - £30,000 per year

Probo Medical is a diagnostic imaging equipment distributor that delivers high-quality, affordable imaging equipment and services to medical practices around the country.

Our mission to increase access to healthcare services for every patient worldwide, and we believe that starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. We care about making healthcare more affordable, without compromising on quality.

Our values are:

· Quality Relationships: We empower each other.

· Quality Experience: We move with urgency.

· Quality Products: We are committed to quality.

We now have a vacancy for a Probe Repair Technician who will be responsible for testing, inspecting, and performing repairs on a wide range of multi-vendor ultrasound probes meeting high-quality standards. This role involves accurately booking incoming probes into the electronic system, managing workflow through priority test queues, and updating product testing information in Salesforce.

The technician will also assist with cosmetic repairs, ensuring all probes are returned to a high-quality, professional finish. Attention to detail, technical aptitude, and strong organizational skills are essential to maintain efficiency and uphold Probo Medical's commitment to quality and customer satisfaction.

Responsibilities

  • To accurately book in Ultrasound probes arriving at Probo Medical using the relevant electronic system and allocate them to the correct person/location
  • To prepare and package items being sent out to both engineers and customers. To produce delivery/collection notes for these items and arrange collections with the relevant logistics companies
  • Updating the product testing pages on Salesforce in a timely manner
  • Testing a varied and extensive range of multi-vendor ultrasound probes
  • Identifying high priority test items as managed by the priority test queues
  • To support the effective running of the Probo Medical storage area when relating to Ultrasound probes.
  • Assisting with cosmetic repairs on probes to ensure products meet "healthcare standard quality control"
  • Accurately recording all issues with equipment to ensure stakeholders at all levels understand any technical issues
  • Maintaining good relationships and high customer satisfaction ratings
  • Supporting Workshop Supervisor and team members to deliver against all objectives, KPIs and SLA's

Experience

  • 2 years' experience working as a field or workshop test technician (desirable)

  • Medical industry experience (desirable)

Knowledge, Skills & Understanding

  • Strong understanding of electronic systems, components, and related processes

  • Excellent IT proficiency, including use of Microsoft Office applications

  • Experience with service management software

  • Ability to work at pace and under pressure at times to meet deadlines

  • Capable of working on multiple different manufacturers equipment with various software interfaces

  • Skilled in working with equipment from multiple manufacturers and navigating various software interfaces

  • Exceptional attention to detail and accuracy in all tasks

Behavioural Attributes

  • Enthusiastic, self-motivated, and committed to delivering high-quality work

  • Takes pride in work and strives for excellence

  • Demonstrates a keen eye for detail and a methodical approach to problem-solving

  • Works effectively as part of a team and supports others to achieve shared goals

  • Well-organised, reliable, and able to manage multiple tasks to meet deadlines

Job Type: Permanent

Pay: £26,000.00-£30,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Free parking
  • On-site parking
  • Private medical insurance
  • Referral programme

Work Location: In person