General Manager

About Us:

TeamSport are the No 1 indoor karting company in the UK and growing in Europe. We currently have 37 tracks in the UK, 3 in Germany and 3 in the Netherlands and we are expanding it's not just about karting We also offer a mix of multi-activity experiences like mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options.

Why Join Us?

A Career in the Fast Lane:

At TeamSport, we encourage the growth of future managers by promoting internal development and upskilling opportunities.

Community Champions:

Beyond being Carbon Neutral, we're actively making a positive impact in the communities we touch. Join us in supporting causes and charities that resonate with today's generation.

Best Places to Work:

Enjoy go-karting from £1, discounted food and drinks, and a benefits rewards platform. Join a team that values your energy and enthusiasm.

Our Values:

• Put the Customer on Pole: Make every karting experience unforgettable.
• One Crew: We're a close-knit team, fuelled by energy and fun
• Stand Up and Stand Out: We Innovate, lead, and make our mark in the industry.
• Emphasis on Small Details: We get that the little things matter.
• Fuelled by Fun: It's not just a job; it's about enjoying what we do.

The Role:

Reporting directly to the Regional Operations Director you'll take the lead in making sure our daily operations run smoothly and to the highest standard. You'll make sure all company procedures are followed, wage budgets are kept on track, and every department delivers great service, safely and consistently. You'll coach and develop your crew, keep an eye on standards, and play a key part in making Brent Cross a brilliant place to work and visit. You will continue to coach and grow your crew members and assist the wider business in being recognised as a Great Place to Work

What were looking for

Reporting directly to the Regional Operations Director , you'll be a hands-on operator who sets the tone for the whole site. You'll be on the ground, working alongside your crew - especially during busy weekends and evenings - making sure all company procedures are followed, wage budgets stay on track, and standards are consistently high. You'll lead by example, coach and develop your team, and help make Brent Cross a standout place to work and visit.

About you:

• You're a motivator with strong leadership skills.
• Your communication is top-notch, with a leadership style that adapts to the situation and the person.
• Flexibility is your middle name; our operation runs 7 days a week, from dawn till dusk.
• You're a pro at influencing and collaborating across all levels of the business.
• You've got a knack for proactive organisation and time management. Promoting equality, diversity, and an inclusive work environment is second nature.
• You've got the lowdown on Health and Safety, Food, and Consumer legislation.

Your Duties:

• Lead the team to hit all departmental KPIs, including wage ratio and financial targets.
• Foster collaboration between departments for stakeholder satisfaction and service level agreement adherence.
• Keep all departments running smoothly, maintaining top-notch service and safety in line with Standard Operating Procedures (SOP).
• Manage departmental budgets like a pro, keeping costs within limits and maximising profitability.
• Always on the lookout for new revenue streams to boost the bottom line.
• Ensure all team members follow company policies, Health and Safety requirements, and relevant legislation to minimize risks and protect the business's reputation.
• Offer oversight and support to prevent accidents and maintain consistency across all areas.
• Build a culture of effective people management through recruitment, performance management, training, and talent management.

Please note:

As a leisure and hospitality business, our peak times are during evenings and weekends. Therefore, flexibility to work during these hours is essential for this role. You are likely to have one in three weekends off.

Ready to Join the Race?

Apply now to be part of an amazing team If you are shortlisted, you will receive an email from the recruitment team with next steps

Please note: Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies

#GM