Veterinary Receptionist Aspen

2 weeks ago

London, Greater London, United Kingdom Kin Vet Community Full time £52,000 - £65,000 per year
Veterinary Receptionist

Location: Aspen Veterinary Surgery
Hours: 32 hours per week, Monday to Friday (on a rota basis)

Salary: £ £12.50 per hour (depending on experience)

We are looking for a friendly, professional, and organised Receptionist to join the team at Aspen Veterinary Surgery. The ideal candidate will be the first point of contact for clients and their pets, providing excellent customer service both in person and over the phone.

As a valued member of the team, your role as Veterinary Receptionist is essential to ensuring excellent client service and the smooth operation of the practice. Below is a detailed outline of your responsibilities to help guide you in delivering high-quality care and support to both clients and colleagues.

Core Responsibilities:
  • Client Interaction:
    • Answer telephone calls professionally, manage appointments efficiently, and direct client enquiries appropriately.
    • Provide accurate advice to clients, including clear pre- and post-operative instructions.
    • Respond promptly to client messages and queries via PetsApp or other communication tools.
    • Process payments accurately and maintain up-to-date financial records.
  • Administrative Duties:
    • Maintain accurate and timely data entry and updates on the practice management system.
    • Manage client reminders for appointments, vaccinations, and follow-ups.
    • Coordinate referral processes, including liaising with external specialists.
  • Operational Support:
    • Stock consulting rooms with the necessary medications, equipment, and consumables.
    • Monitor and replenish items in the dispensing drawer, food shelf, and waiting area.
    • Keep the reception and consulting areas clean, tidy, and welcoming for clients.
    • Ensure the answerphone message is current and appropriate for the practice.
  • Evening and End-of-Day Duties:
    • Cash up accurately at the end of the day.
    • Clean kennels as required to maintain hygiene standards.
    • Secure the premises and ensure all safety protocols are followed.
  • Additional Contributions:
    • Supervise and mentor students when required, providing guidance and support.
    • Stay informed about current veterinary protocols and practices to ensure advice to clients is accurate and consistent.
Ongoing Expectations:
  • Maintain high standards of customer service and professionalism in all interactions.
  • Demonstrate a proactive approach to tasks, including identifying and addressing areas that need attention.
  • Work collaboratively with the team, offering support when needed and communicating effectively.

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