Planning Assistant
2 weeks ago
At CMAC, we're experts in managing ground travel solutions for our clients. Whether it's planned or emergency passenger transport and accommodation, we streamline the booking process, making it simple to move people safely and efficiently.
We are seeking a Planning Assistant to provide excellent customer service in receiving and processing customer bookings for any transport and accommodation requirements.
Main tasks and responsibilities
- Corresponding with new and existing clients on a regular basis via email, letter and phone
- Processing pre- planned bookings for customers in conjunction with agreed SLA's.
- Ensuring that all emails relating to pre- planning are dealt with efficiently and correctly
- Generating correspondence and communicating with our door-to-door service clients
- Booking hotels and flight/train tickets for business client
- Review unassigned jobs and gauge suitable suppliers
- Assign most economically advantageous supplier quotation
- Generate and issue confirmation and acceptance paperwork
- Advise line manager of any inaccuracies or inconsistencies with the supply chain impacting recruitment process
- Assisting other departments as necessary
- Any other ad-hoc tasks as requested / required to fulfil the role
Personal Attributes
- Excellent customer service skills, previous experience of working within a customer service role would be advantageous.
- Exceptional communication and organisational skills.
- Ability to plan and prioritise work effectively, with exceptional time management.
- Having the ability to work on your own initiative and unsupervised. A good team player.
- Previous taxi industry experience.
- Must be an excellent communicator and have the ability to learn quickly.
- National geographical knowledge.
- 5 G.C.S.E's (A-C) including Maths and English or equivalent (O-levels, NVQ's).
Job Type: Full-time
Pay: From £24,500.00 per year
Work Location: In person
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