On Call Care Coordinator

2 weeks ago

Remote, United Kingdom Care MK Ltd Full time £37,500 - £47,500 per year

Job Summary

We are seeking a compassionate and dedicated Care Coordinator to join our team. The ideal candidate will play a vital role in ensuring the highest quality of care for our clients, particularly in assisted living, supported accommodation and home care settings. This position requires a strong understanding of patient care, including experience with Alzheimer's and dementia care, as well as a commitment to supporting seniors and their families through various stages of care.

Duties

  • Coordinate and oversee patient care plans to ensure all needs are met effectively.
  • Collaborate with healthcare professionals, families, and caregivers to facilitate communication and support.
  • Assist carers for any queries in the administration of medication and monitor patient compliance.
  • Maintain accurate adjustments of care calls on the live roster system and ensure staff attends their care calls.
  • Ensure staff are not late for their care calls by monitoring the live roster care call monitoring system.
  • Maintain accurate records of patient progress and any changes in condition.
  • Maintain records of any conversations, incidents and reports on the Client's feed on the care planning system.
  • Experience in Birdie digital care planning system is essential.
  • To be able to handle all the phone calls from service users, their families and carers.
  • To be able to maintain smooth running and handling of the service on the day.
  • To report any incidents, concerns, complaints to the manager and the team leader.
  • To be able to handle complains in professional manner and resolve the complains swiftly.
  • To be able to handle phone calls in the evenings during the week from 17:00pm to 09:00am. After 09:00am, the office staff will take over.
  • To be able to handle phone calls at the weekend and to ensure smooth running of the service.
  • To be able to find cover in short notice during crisis or emergency.
  • To be able to reshuffle the roster system during crisis or emergency to avoid impairing the service.

Requirements

  • Previous experience in senior care settings such as assisted living or home care/community care is essential.
  • Familiarity with Alzheimer's, dementia, hospice, and home care practices is highly desirable.
  • A background in nursing or caregiving is preferred, along with first aid certification.
  • Strong interpersonal skills to effectively communicate with patients, families, and healthcare teams.
  • Compassionate nature with a strong commitment to providing high-quality patient care.

Job Type: Part-time

Pay: £112.50 per day

Benefits:

  • Company pension
  • Work from home

Experience:

  • care coordinator: 1 year (required)
  • care assistant: 1 year (preferred)

Work Location: Remote

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