Credit Risk Manager

Shawbrook

Risk & Operations, Commercial

Brentwood, England, GB

Posted on December 2, 2025

Employer reference: REF1478L

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

• To manage the first line 1st line Risk Management activity of Commercial Property
• To ensure an effective and efficient Risk Management architecture, governance and operating framework which supports the business objectives whilst maintaining the required risk standards.
• To provide subject matter expert knowledge to support the development of systems, processes and procedures to deliver an efficient and effective risk operation.
• To manage a suite of policies, procedures and processes documentation to comply with all internal and external regulations.
• To be responsible for the effective operation of the Divisional Risk Committees and contributions to the Group and Board Risk Committees.
• Support Line 1 Commercial Property Risk and Commercial Property Business areas to embed Bank and Divisional Risk Management Framework.
• Integrate Group Risk Policies within Commercial Property operations to ensure compliant with internal and external requirements.
• Manage and maintain the Divisional suite of Asset Class Policies and Lending Guidelines in order to provide the business with the required policies, process and procedures to deliver to the banks objectives.
• In partnership with the business areas, develop and maintain Divisional Standard Operating Procedures (SOP's) for all risk activity within Commercial Property.
• Co-ordinate and provide expert opinion to all relevant change and systems project to support the successful delivery of project objectives. Other ad –hoc project work and activities as required.
• Central point of contact for 2nd Line and Internal Audit actions and liaise with the business areas to deliver outcomes and in line with due dates.
• Management of Line 1 responsibilities for Board and Group Risk Committees and actions that arise to be executed.
• Point of contact for central Risk functions across all Commercial Property in respect of Conduct Risk, Fraud Risk, Operational Risk and Compliance Risk.
• Providing support, education and training to Commercial Property staff on Risk Management Framework t related issues.
• Management of panel valuers and relationship of panel manager.
• Ownership of annual review process with 3rd parties and internal reviews and processes

• An excellent understanding of the commercial mortgage, residential and commercial real estate sector
• A good knowledge and understanding of legal conveyancing
• Experience of working to tight deadlines
• Experience of working in a team
• Computer literate (good knowledge of MS Office suite – Excel, Word, Power-Point)
• Knowledge of TCF
• Good knowledge of compliance procedures within the mortgage industry.
• Advanced at the reading of financial accounts, valuations, business appraisals and credit searches.
• Analytical and pragmatic approach to underwriting
• Adaptable & flexible
• Excellent verbal and written communication skills
• Ability to work on own and as part of a team.
• Excellent planning and organisational skills
• Enthusiastic "can do" attitude
• Able to work under pressure and to tight deadlines
• Accuracy & attention to detail
• Professional, well presented
• Establishes effective working relationships at all levels
• Customer-focused approach
• Proactive & Self Driven

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done