Global Service Delivery Manager

4 days ago


Glasgow, Glasgow City, United Kingdom SThree Full time

Global Service Delivery Manager


Location:
Glasgow (Hybrid)


Working hours:
12:30pm – 9pm (UK time)


Global Scope:
UK, Europe, US & APAC

Lead Global IT Service Excellence at SThree

We are seeking an experienced
Global Service Delivery Manager
to lead and evolve our
Global Service Desk function
. This is a high-impact leadership role where you'll manage a team delivering exceptional service across multiple regions, ensuring performance meets agreed SLAs and aligns with business priorities.

About Us

SThree is the global STEM-specialist talent partner, connecting sought-after experts in life sciences, technology, engineering, and mathematics with innovative organisations worldwide. We're passionate about delivering game-changing service and creating a culture where everyone belongs, is valued, and is connected.

What You'll Be Doing

  • Lead & Develop
    a global team of Service Delivery Engineers, driving performance and succession planning.
  • Own Service Delivery
    : Act as the senior escalation point for IT issues and ensure first-time resolution.
  • Drive Continuous Improvement
    : Optimize processes, enhance efficiency, and support business growth.
  • Collaborate Globally
    : Work with regional managers and internal teams to identify trends and implement proactive solutions.
  • Monitor & Report
    : Establish KPIs, track performance, and deliver actionable insights.
  • Support Projects
    : Oversee office setups, relocations, and technology deployments.

What We're Looking For

  • Proven experience
    managing global IT support teams
    in a
    corporate environment
    .
  • Strong leadership
    and stakeholder management skills.
  • Hands-on experience with one or more of the following technologies:
    Microsoft Azure
    ,
    Intune
    , and
    Dynamics 365 CRM
    .
  • Familiarity with ServiceNow and ITIL frameworks (ITIL certification preferred).
  • Excellent communication and problem-solving skills.
  • Degree in Technology or related discipline (preferred).

Working Hours

This role requires flexibility to work
12:30 PM – 9:00 PM UK time
to support global operations across multiple time zones.

What's In It for You?

  • Hybrid working options for flexibility.
  • Bonus linked to company and personal performance.
  • 28 days holiday plus public holidays, with an annual leave purchase scheme.
  • Private healthcare, discounted dental insurance, and health cashback scheme.
  • Paid volunteering days and caregiver leave.
  • Access to retail discounts and our company share scheme.

What we stand for...

We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.



  • Glasgow, Glasgow City, United Kingdom Service Club Delivery Full time £15,000 - £30,000 per year

    Location: GlasgowPay: £ hour routes) | £ hour routes)Payment: Weekly (Every Friday)Bonus: £50 extra if you work 6 days a weekJob DescriptionJoin our growing delivery team We're looking for reliable and motivated Delivery Drivers to carry out same-day and standard parcel deliveries. You'll be self-employed but benefit from a company-provided vehicle, fuel...


  • Glasgow, Glasgow City, United Kingdom Systal Technology Solutions Full time £40,000 - £80,000 per year

    Vacancy NoVN158Location CityGlasgowLocation CountryUnited KingdomBusiness UnitGlobal DeliveryEmployment TypeFull-TimeAbout SystalWe are Systal: a global managed network, cloud and security transformation specialist.We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help...


  • Glasgow, Glasgow City, United Kingdom Mitel Full time £45,000 - £65,000 per year

    At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.Please take a moment to look over this opportunity and if interested, feel...


  • Glasgow, Glasgow City, United Kingdom Waracle Full time £40,000 - £60,000 per year

    Waracle are looking for a Service Delivery Manager for an exciting new role joining our world-class digital technology consultancy and home to a diverse, smart, curious and ambitious community of specialists in technology-driven transformation.We work with ambitious clients to help them solve their biggest business and customer challenges. We help our...


  • Glasgow, Glasgow City, United Kingdom QA Apprenticeships Full time £16,000 - £26,000 per year

    About the role:Our apprenticeship programmes are a fantastic opportunity to earn while you learn and take your first step on the career ladder. We work with a diverse range of employers — from household names to innovative start-ups — across industries including law, accountancy, storage, shipping, travel, and manufacturing.We currently have an exciting...


  • Glasgow, Glasgow City, United Kingdom QA Apprenticeships Full time £16,000 - £20,000 per year

    Manifest your 2026 career era Apply for an apprenticeship before 31st January 2026 and you'll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up.About the role:Our apprenticeship programmes are a fantastic opportunity to earn while you learn and take your first step on the career ladder. We work with a diverse range of...


  • Glasgow, Glasgow City, United Kingdom Weir Group Full time

    Global Compliance ManagerUK RemoteWillingness to travel to Glasgow HQPurpose of Role: We are looking for a highly motivated Global Compliance Manager to lead our global compliance programme and uphold the highest standards of ethical business practice. Reporting to the Head of Internal Audit and Chief Compliance Officer, this strategic role ensures adherence...

  • IT Delivery Manager

    2 weeks ago


    Glasgow, Glasgow City, United Kingdom Iberdrola Full time £57,000 - £72,000

    IT Delivery Manager Location GlasgowSalary: £57-72K (plus up to 15% bonus & private healthcare)Permanent, Hybrid (2-3 days per week in office)Help us create a better future, quicker ScottishPower Energy Networks (SPEN) is looking for an IT Delivery Manager to join our Centre of Excellence and play a key role in delivering technology transformation across...


  • Glasgow, Glasgow City, United Kingdom Weir Full time

    Global Compliance ManagerUK Remote Willingness to travel to Glasgow HQ Purpose of Role: We are looking for a highly motivated Global Compliance Manager to lead our global compliance programme and uphold the highest standards of ethical business practice. Reporting to the Head of Internal Audit and Chief Compliance Officer, this strategic role ensures...


  • Glasgow, Glasgow City, United Kingdom hackajob Full time £60,000 - £85,000 per year

    hackajob*is collaborating withJ.P. Morgan*to connect them with exceptional tech professionals for this role.Join us and help shape the future of product delivery, crafting solutions that enhance customer experiences. You'll be part of a team at the forefront of innovation, where your ideas and leadership drive successful implementations. We offer...