Service Desk Specialist

6 days ago

London Area, United Kingdom PRIMUS Global Solutions (PRIMUS UK & Europe) Full time £18,000 - £40,000 per year

Service Desk Analyst – Hiring Now

We're looking for a proactive
Service Desk Analyst with 3 to 5 years of experience Candidates
to deliver high-quality technical support and ensure smooth IT service operations.

Key Responsibilities:

  • Manage and resolve incidents and service requests with a customer-first approach
  • Monitor IT services to prevent disruptions and meet SLA targets
  • Act as an escalation point and provide advanced troubleshooting support
  • Perform root cause analysis and implement corrective actions
  • Maintain accurate documentation following ITIL best practices
  • Collaborate with cross-functional teams to enhance IT service management
  • Participate in shift rotations/on-call support for 24/7 availability
  • Mentor junior team members and contribute to continuous improvement
  • Communicate clearly with users and share security best practices

What We're Looking For:

  • Strong Service Desk/IT support experience
  • Good knowledge of ITIL processes
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, collaborative environment

If you're passionate about delivering exceptional IT support and driving service excellence, we'd love to hear from you

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