Contact Supervisor

Contact Supervisor

• Salary range:

£32,061 - £35,412
- Contract Type:

Fixed Term
- Directorate:

Children and Young People
- Closing Date:

10 November 2025
- Pay Grade:

8
- Weekly Hours:

37

All about the Role

As a Family Time Practitioner, you will:

• Manage complex cases and deliver structured interventions to support children and young people in care during family time with parents, siblings, and other relatives.
• Ensure the local authority's statutory duty to promote family time is fulfilled, balancing emotional needs and safeguarding responsibilities.
• Act as an agent of change within family systems, empowering family members to engage positively and safely.
• Foster relationships with families who may be vulnerable or have limited capacity for change, helping to manage risk and support progress.

Key Responsibilities

• Supervise and facilitate family time sessions in various venues and community settings.
• Organise and chair Family Time Agreement and review meetings with professionals and family members.
• Support families during crisis moments using effective de-escalation strategies.
• Observe and record interactions during sessions, maintaining accurate and factual notes.
• Mediate and intervene when necessary to ensure sessions remain safe and productive.
• Role model positive parenting behaviours and provide practical advice and guidance.
• Liaise with professionals, attend meetings, and contribute to assessments and reports.
• Arrange transport and ensure venues are welcoming and age-appropriate.
• Develop Family Time Plans and risk assessments in partnership with families.
• Attend case conferences, reviews, and court proceedings as required.
• Participate in regular supervision and team meetings.

All about our Team

The Contact Supervision Team is a dedicated group of professionals committed to supporting children, young people, and families during supervised family time. Led by an experienced Manager, the team consists of eight skilled Contact Supervisors who facilitate safe, meaningful interactions between children in care and their families, ensuring emotional wellbeing and safeguarding are at the heart of every session. Supporting the team's operations is one Operational Support Assistant, who plays a vital role in coordinating logistics, managing resources, and ensuring the smooth running of day-to-day activities. Together, the team works collaboratively to deliver high-quality, child-focused services across a range of settings.

All about You

We're looking for someone who:

• Has experience working with children, young people, and families in a safeguarding or support role.
• Can manage emotionally complex situations with professionalism and empathy.
• Is confident in chairing meetings and working collaboratively with multi-agency teams.
• Has excellent written and verbal communication skills.
• Is flexible, resilient, and committed to improving outcomes for children in care.

All about our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme…

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
• Buy up to 10 days additional annual leave (pro-rata)
• Access to car lease scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities including apprenticeships to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to our equality, diversity and inclusion network
• Opportunities to receive Employee Recognition Awards

All about our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact we will work with you to meet your needs.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Employee benefits platform

Access to a range of benefits, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes.

Annual Leave Buying

Buy up to 10 days additional annual leave (pro-rata).

Car Lease Scheme

Access to car lease scheme.

Bank Holiday Flexibility

Take your bank holidays flexibly to better suit your personal circumstances.

Shared Cost AVCs

Make Additional Voluntarily Contributions to your pension with tax and National Insurance savings.

Learning & Development

Access to development opportunities including apprenticeships to support your personal and professional growth.

Volunteer Leave

Paid volunteering hours each year so you can make a positive impact on our community during your normal working day.

Employee Recognition Awards

Opportunities to receive Employee Recognition Awards.

Find out more about our benefits, ways of working and commitment to your wellbeing.

WHY JOIN US