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Software Trainer
2 weeks ago
About Kinetic
Kinetic was founded in 1998 with one aim: to develop the most innovative software to help university accommodation and conferencing teams deliver the best student and customer experiences possible.
Fast forward 25 years, and we are now the technology partner of choice to the worlds' leading universities, colleges and accommodation providers. We are ranked #1 on the APUC framework for student accommodation management, conferencing and events management, and multifunctional management systems. Our big hairy audacious goal (BHAG) is to achieve £50m net revenue by 2032 and for every person in a university to experience a Kinetic product.
We supply mission-critical software for over 350 customers worldwide, and we are trusted partners to over 80% of universities in the UK
Since 2015, Kinetic has been part of the Volaris Group. Volaris help strengthen and grow vertical market software companies so, like Kinetic, they become leaders in their industry.
What will I be doing?
About the Role
We're looking for a confident, people-focused Software Trainer to join our Customer Experience team. You'll deliver training that helps our customers get the best from our platform—whether that's part of a brand-new implementation or helping power our customers to go even further.
This is a role that blends training, consultancy, and customer advocacy. You'll work across departments, build relationships with customers, and help them realise value at every stage of the journey.
What You'll Be Doing
Project Delivery
- Be the go-to for training during new implementations and projects
- Work with Project Managers, Customer Experience Managers and Product Managers across the full customer lifecycle
- Help shape how customers engage with and adopt our products through our popular ideas forum
Training & Implementation
- Deliver training that clicks—remotely or on-site, depending on what fits. Travel is a necessity for this role across UK & IRE, and occasionally should the need arise to go overseas too
- Supporting customers' system setup, datasheet validation, and configuration for new software deployments
- Manage your time and input into capacity planning alongside the team, ensuring you hit department and individual metrics whilst delivering value
Customer Advocacy
- Gather meaningful customer feedback and share it with Product and Delivery teams
- Help influence future product direction by being the voice of the user
- Build strong relationships that lead to real business outcomes
Facilitation
- Pull together people from across Kinetic to ensure great service
- Spot opportunities, follow up on actions, and make sure our service levels continue to go the extra mile
What skills, knowledge and expertise do I need?
What You'll Need to Succeed
- 2+ years of experience as a Software Trainer (or in a similar training/delivery role)
- A people-first mindset and a passion for excellent customer experiences
- Great time management and attention to detail (especially around data)
- Confidence delivering sessions both in person and online
- Strong written and verbal communication skills
- Curiosity and a love of solving problems
- Comfortable with tech and picking up new tools quickly
What other great things come with the role?
At Kinetic, we believe work should come with rewards that make a real difference. Here's just a taste of what you can expect when you join us:
- 25 days holiday (plus bank holidays) - with extra days the longer you're with us
- Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you
- Enhanced pension contributions to support your future
- Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team
- Salary sacrifice schemes for electric vehicles and cycle-to-work
- 24/7 access to our Employee Assistance Programme for confidential advice and support
- A full annual health check to keep you at your best
- A flexible benefits platform - from life assurance and learning opportunities to retail discounts and cinema tickets
- A genuine people-first culture where your growth and wellbeing come first
- Performance-related bonus scheme to reward your contribution
- Regular socials - from team get-togethers to all-company celebrations, with each department owning a budget for their events
- The opportunity to attend group conferences, away days and learning forums both in the UK and abroad - network with other talent
We've created a welcoming office environment, with well-stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day.
Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.
About Kinetic
Kinetic was founded in 1998 with one aim: to develop the most innovative software to help university accommodation and conferencing teams deliver the best student and customer experiences possible.
Fast forward 25 years, and we are now the technology partner of choice to the worlds' leading universities and colleges. We are ranked #1 on the APUC framework, ITS1051 AP, for student accommodation management, conferencing and events management, hotel management and multifunctional management systems.
We supply mission-critical software for over 350 customers, from Stanford University to Monash in Australia... Not to mention over 80% of universities in the UK.
Since 2015, Kinetic has been part of the Volaris Group. Volaris help strengthen and grow vertical market software companies so, like Kinetic, they become leaders in their industry.
