Controller/Planner

Who Are We?

At HTG-UK (Health Transportation Group UK), we are more than just a transport provider — we are a vital service for huge numbers of vulnerable patients across the UK. As one of the UK's largest Non-Emergency Patient Transport (NEPTS) providers, we proudly serve the NHS, completing over 550,000 essential patient journeys every year. With 12 operational bases and a dedicated team of over 800 passionate professionals, we lead the charge in delivering safe, caring, and high-quality patient transport services across the UK.

What can you expect?

We are looking for an enthusiastic and highly motivated individual to join our Patient Transport Service Control Room Team in the role of Controller/Planner at our Canvey Island, Essex base.

Working as a Controller/Planner, you will be responsible for planning and controlling the daily movement of medically eligible patient journeys to and from their healthcare appointments in our non-emergency ambulances.

The aim of this role is to ensure precise controlling and planning of the ambulances, to allow eligible patients to get to and from their appointments in a timely manner, whilst ensuring mobility requirements of the booked journey are met.

This is a full time (37.5 hours), permanent role working a 5-day week between the days of Monday – Sunday. You will be on a rota whereby shifts alternate, but will start no earlier than 05:30am and finish no later than 19:00pm.

Salary: £25,106 per annum

Main Duties involve:

· Planning and controlling the daily movement of ambulance journeys transporting eligible patients to and from their healthcare appointments.

· Allocating of physical resources and patient journeys using the Cleric System to our crew members and Volunteer Car Service workers.

· Liaising with healthcare professionals and hospital departments to ensure that we are able to maximise the utilisation of the available vehicles and staff.

· Building effective relationships with crews in order to ensure the best possible patient experience.

· To work within a team to make decisions about transportation which deliver the best outcomes for patients.

What are we looking for?

• Experience of working in a similar transport control environment, using logistical and planning skills.
• Ability to plan appropriate journey routes for drivers.
• Problem solving ability for any challenges that may occur during day control.
• Customer service focused and able to effectively handle sensitive situations.
• Have a good geographic knowledge of the area.
• Be able to stay calm under pressure.

What's In It For You?

* Competitive Salary

* Market-leading Pay – Regular overtime available at higher rates

* Fully Paid Training – Start with induction training and enjoy ongoing mentorship

* Development Opportunities – Progress into management or emergency care roles

* Sick Pay & Support – Including contractual sick pay and our Employee Assistance Programme

* Fun & Engagement – Regular staff competitions and exciting prizes

* Refer a Friend Bonus – Earn £500 for each friend you bring on board

If this sounds like an exciting opportunity for you, then please do apply by submitting your CV for the role - you could be our next recruit

Equal Opportunities

The Company's Equal Opportunities policy affirms our commitment to ensure that no patient, employee or prospective employee is discriminated against, whether directly or indirectly on the grounds of gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, creed, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously. All employees have a responsibility to support the organisation in our duties by:

· Attending mandatory training on Safeguarding children and adults

· Making sure they are familiar with their and the organisation's requirements under relevant legislation

· Adhering to all relevant national and local policies, procedures, and professional codes

· Reporting any concerns to the appropriate authority

Job Types: Full-time, Permanent

Pay: £25,106.25 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Referral programme
• Sick pay
• Store discount

Experience:

• Customer service: 1 year (preferred)
• Logistics: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 11/11/2025