Customer Service Advisor

Profile

Sigma 3 (Kitchens) Ltd – Established in 1975.

Sigma 3 is a leading manufacturer and retailer of quality kitchens & bedrooms. Sigma 3 has 6 of its own Retail Showrooms across South Wales and England. We serve a large number of independent trade and builder accounts and pride ourselves in a quality product and a quality service.

We are looking for an enthusiastic Customer Service Advisor, who can build a rapport with customers whilst also being able to deal with demanding situations. The successful candidate will be self-motivated and be able to work on his or her own or as part of a team. The ability to be organised and be able to manage time to achieve deadlines is essential.

We are a highly reputable and respected company and are seeking a talented individual to join our friendly and professional team.

Role description:

Processing and reporting

• Processing of orders.
• Advise customers on additional costs where required.
• Evaluation/processing of free of charge orders.
• Production of Estimates from pricing requests.
• Maintenance of customer files.
• Produce reports as required.
• Delivery scheduling, in conjunction with other departments, as required.
• Sales analysis of Distributors and Studios and key accounts.
• Monitor and coordinate order changes.
• Document management of all customer purchase orders and emails onto system.
• Document management of all delivery notes onto system.
• Produce reports as required.

Customer liaison/resolution of customer issues

• The provision of an effective after sales service to all customers.
• Coordinate queries with other departments.
• Resolution of customer issues.
• Ensure that customers are kept informed.
• Advise customers on products (in conjunction with other team members where necessary).
• Provision of effective product knowledge to studio contacts and ASMs.
• Build good working relationships with Studio contacts and Area Sales Managers.

General

• Provide administrative support to customers.
• Management and implementation of Sigma 3 / Masterclass Studio policy.
• Attend Sales and team meetings when required.
• Continuously seek changes in systems and procedures which will improve our response to increasing customer demands.
• Perform other duties as required at the discretion of the management team.

Personal Specification:

• Be self-motivated and have first class customer service skills.
• Excellent communicator with the personality and communication skills to build a rapport with our customers.
• The ability to work on own initiative with minimum supervision and also to be an integral part of a team
• Customer Service experience, including the ability to deal with forceful customers proactively.
• Computer literate (MS Office).
• Good organisational skills and ability to work to deadlines.
• Flexible working arrangements to meet customer needs as workload demands.
• Attention to detail.

Rewards:

• The rare opportunity to work for the largest manufacturer of kitchens in Wales with an enviable reputation for quality and service built over 50 years of trading. We have exciting plans to take this well-established business to new levels.
• Annual salary of up to £25,500 depending on relevant skills and experience.
• The opportunity to gain strong experience with a market leading name in South Wales.
• Up to 25 days holiday with service plus 8 Bank and Public holidays
• Pension.
• PHI (this is an incapacity benefit).
• Life insurance.
• A discretionary Company performance related bonus based on business objectives and Company profitability.

For further information about this opportunity please contact our HR team at

Job Types: Full-time, Permanent

Pay: From £25,500.00 per year

Benefits:

• Company events
• Employee discount
• Gym membership
• Health & wellbeing programme
• Life insurance

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative: 1 year (preferred)

Work Location: In person