Debt Collections Advisor

4 days ago

Camberley, Surrey, United Kingdom BCA UK Full time

Debt Collections Advisor

Hybrid, Blackbushe

Up to £25,000

40 hours per week

Join the UK's largest B2B used vehicle service

At BCA, we're altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We're Europe's largest vehicle remarketing company, the backbone of the UK's automotive supply chain, the best place to build the career you want.

Now, this is where you fit in…

We're looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. This is your opportunity to play a critical role in how we operate as a business.

We are looking for an Auction Debt Advisor to join our busy team. Your role is to drive cash collections through positive engagement with our customers, providing best in class customer service to support the resolution of queries, minimising payment delays and ensuring the timely release of vehicles after point of payment.

Key Responsibilities

  • Debt Chasing:
    Chasing customer via phone and email to discuss late payments
  • Building relationships with customers to ensure payments are made without delays
  • Identify reasons for non-payment and support the process to resolve these
  • Escalate to the Legal Recoveries Manager any issues of concern
  • Legal Action
    : Where necessary refer accounts for further action, providing all relevant detail to our 3rd Party partners
  • Monitor legal action and recovery steps, supporting with any information requests and queries
  • Seeking approval for further action where additional costs need to be considered
  • Process Improvement
    : Continually challenge and question current processes to drive as streamlined service as possible, allowing us to deliver the best customer experience possible

Key Skills

  • Proven experience in a credit control or debt collection
  • strong communication and relationship building skills, with the ability to engage positively with customers
  • Good attention to detail and accuracy
  • Ability to work in a fast-paced environment and to strict deadlines whilst managing multiple priorities
  • Results driven

We've put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

  • Onsite parking
  • Company Pension Scheme
  • Cycle to work scheme
  • An Employee Assistance Programme
  • Enhanced maternity, paternity, and adoption leave
  • Access to trained Mental Health First Aiders
  • Access to BCA Rewards which provides online and store discounts with a range of retailers

And so much more…

As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey. We're the number one in what we do for a reason and that's because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

  • Commercial Sales Advisor

    1 week ago

    Camberley, Surrey, United Kingdom Howden Full time £40,000 - £55,000 per year

    Who are we?Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100...

  • Handover Advisor

    2 weeks ago

    Camberley, Surrey, United Kingdom Big Motoring World Group Full time £27,700 per year

    Location:CamberleyJob Types: Full-time, Permanent (In person)Pay: Up to £27,700.00 per yearMust have a valid, full UK licence (Essential)About The RoleAs a member of the Handover team you will play a key part in the smooth handover of cars to customers ensuring the highest level of customer service is maintained. As part of the Handover team you will be...

  • Commercial Sales Advisor

    2 days ago

    Camberley, Surrey, United Kingdom Howden Full time

    Who are we?Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.People join Howden for...

  • General Sales Assistant

    1 week ago

    Camberley, Surrey, United Kingdom Matalan Full time £15,000 - £25,000 per year

    Salary:National Minimum wageWorking Pattern:Part TimeContract Type:PermanentAbout MatalanFrom humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving on our careers site.We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We...

  • Senior Service Advisor

    2 days ago

    Camberley, United Kingdom Jago Consultants Full time

    Job DescriptionWe are working with a Car Main Dealership in the Camberley area of Surrey who are actively looking for a Senior Service Advisor to join there friendly team. Strong Customer Service background essential! Job Role – Motor Vehicle Senior Service Advisor Location – Camberley, Surrey Salary – circa 30k basic plus bonus Senior Service Advisor...

  • Handover Advisor

    1 week ago

    Camberley, United Kingdom Big Motoring World Group Full time

    Join to apply for the Handover Advisor role at Big Motoring World Group Location: Camberley Job Types: Full-time, Permanent (In person) Pay: Up to £27,700.00 per year Must have a valid, full UK licence (Essential) About The Role As a member of the Handover team you will play a key part in the smooth handover of cars to customers ensuring the highest level...

  • Commercial Sales Advisor

    3 weeks ago

    Camberley, United Kingdom Howden Full time

    With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and...

  • Trainee Credit Controller

    2 weeks ago

    Camberley, United Kingdom Vanta Staffing Limited Full time

    Vanta Staffing are looking for a **Trainee Credit Controller** to work in a well-established company's Head office in Camberley. Permanent role Mon - Fri 7.30am-5pm 40hr week £23,500 per annum **Duties of the Trainee Credit Controller**: As parts of a small finance team, you will assist with a series of regular finance tasks and responsibilities which...

  • Management Accountant

    2 days ago

    Camberley, United Kingdom Owen Daniels Consultancy Full time

    **Management Accountant** **£30,000 - £40,000 DOE** **Hybrid working, annual bonus, 22 days holiday & bank holidays, company sick pay, private healthcare** **Monday - Friday (37.5 hours/week)** **Camberley** **Management Accountant** The Management Accountant will have the following responsibilities: - Supporting the Financial Controller with their...

  • Senior Credit Controller

    1 week ago

    Camberley, United Kingdom Howett Thorpe Full time

    This well-known organisation are looking for an experienced Senior Credit Controller to join their team. This role will be offered on a hybrid working scheme. **Reference no: HT13916** **Senior Credit Controller - About The Role** In this role you will be reporting into the Finance Manager and will be solely responsible for the Credit Control function....

  • Commercial Sales Advisor

    8 hours ago

    Camberley, United Kingdom A-Plan Full time

    With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and...

  • HR Advisor German Speaking

    6 days ago

    Camberley, United Kingdom Bond Williams Full time

    HR Advisor (German Speaking) - Camberley - up to £45k DOE The salary for this role is £35,000 to £45,000 depending on experience. The role will be offered on a hybrid working bases with 2 days in the office and 3 days working from home. Key Responsibilities: - To support the HR division for all UK employees in all aspects of HR. - Reporting to the HR...

  • Commercial Sales Advisor

    4 hours ago

    Camberley, United Kingdom Howden Group Holdings Full time

    Who are we?Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100...

  • Junior Credit Controller

    4 days ago

    Camberley, United Kingdom Howett Thorpe Full time

    **Overview** **Junior Credit Controller - About The Role** In this role you will be supporting the Credit Control Manager with the daily running of the function. As part of a small finance team, you will assist with a series of regular finance tasks and responsibilities which will need to be completed on a monthly,weekly & daily basis. General duties...