Global Lead Service Coordinator

Title: Global Lead Service Coordinator

Reports to: General Manager

Position: Permanent / Full time / Onsite 

Base: Manchester 

About the Company: 

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we're creating a legacy that goes beyond business—one that's changing the world for the better.

In this role, you are responsible for leading and managing field service operations across multiple countries and customer sites. Oversees global scheduling, resource allocation, and communication among Field Service Engineers, clients, and internal teams. Supervises a team of service coordinators to ensure efficient, high-quality service delivery aligned with company standards and international client expectations.

Key Accountabilities:

Team Leadership & Service Coordination

• Lead the daily operations of a globally distributed service coordination team, ensuring efficient planning and scheduling of field service engineers across multiple regions and time zones.
• Supervise the preparation and issuance of risk assessments, method statements, and work orders in compliance with international standards and regional regulations.
• Ensure global team adherence to safety protocols, regulatory requirements, and quality standards across all service locations.

Client Communication & Issue Resolution

• Act as the primary point of contact for international clients, confirming access arrangements, job scopes, and service timelines across global sites.
• Manage escalated service issues across regions, ensuring consistent, timely resolution and maintaining high levels of client satisfaction worldwide.

Logistics & Resource Management

• Coordinate international procurement and logistics for spare parts and service materials, ensuring timely delivery across borders and adherence to import/export regulations.
• Oversee the review and global distribution of service documentation, including job sheets, reports, and remedial action plans.

Financial Oversight

• Oversee global invoicing processes and ensure timely submission of claims to international clients, aligning with local billing practices and contractual terms.
• Monitor global service costs and project budgets, maintaining financial control and supporting profitability across regions.

Data & Systems Management

• Maintain accurate, up-to-date records across global service management platforms (e.g. ERP, CRM, field service software), ensuring data consistency and visibility across regions.

What We're Looking For

To thrive in this role, you should bring:

Education and Experience

• Minimum of 5 GCSEs (or equivalent) including Maths and English at grade C/4 or above.
• Project coordination or service delivery certifications (e.g., PRINCE2, ITIL) are advantageous.
• Substantial work experience in a service coordination, project coordination, or engineering support role.
• Proven experience working in a team lead or supervisory position, preferably in a technical service or engineering environment.
• Experience in managing field operations, customer communication, and cross-department collaboration.

Technical Skills

• Proficiency in MS Office and service scheduling/ERP systems.
• Analytical mindset with the ability to monitor budgets, schedules, and team performance.
• High attention to detail and commitment to process improvement.

Soft Skills

• Strong leadership and people management skills.
• Excellent organisational and multitasking abilities.
• Effective communication and interpersonal skills.
• Proactive, solution-focused, and accountable.
• Able to remain calm under pressure and manage multiple priorities.
• Collaborative team player with a customer-first approach.
• Commitment to safety, quality, and continuous improvement.

Why Armstrong Fluid Technology?

By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.

Please note we do not offer sponsorships