Patient Booking Coordinator

The Vacancy

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of community and how CHEC can play an innovative part in making this great, with your help.

If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice We have an exciting opportunity for Patient Booking Coordinators to join us as we continue to expand throughout the UK.

About the role

All patients that are referred throughout the country are processed and booked via our Referral & Bookings Management Centre. As an NHS commissioned service, our aim is that our referral and bookings team is the most responsive to patient needs, the safest, and the best Nationwide.

Due to our continued growth we are looking for Patient Booking Coordinators to join the team. Our team thrive in our busy Contact Centre and enjoy an atmosphere where everyone takes on a high level of personal responsibility for achieving outstanding service whilst building strong relationships both internally and externally.

We are looking for someone who can:

• Be the first point of contact for patients, general practitioners and optometrists throughout the referral process
• Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems
• Process referrals
• Book patient's appointments using the booking system
• Performing ad hoc administration duties as necessary
• Working effectively and efficiently to the CHEC standards

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What you'll bring to the role:

• Excellent customer service skills
• Ability to work as part of a team
• IT literacy
• Ability to work under pressure and to service levels
• Have empathy and patience with referrals
• Strong communication skills and confidence when speaking on the phone
• Good attention to detail

What can we offer you?

• 23 days annual leave
• Refer a friend scheme
• Company pension
• Company sick pay scheme
• Life assurance scheme
• Bluelight Card- 100's of discount and cashback options
• Career development opportunities – dedicated reward framework and multiple learning opportunities.
• Performance review with a training and development plan
• Great team and working environment

About CHEC

Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care – free at the point of care.

CHEC has a nationwide portfolio of community hospitals and clinics – operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.

CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

Job Type: Full-time

Pay: £24,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Referral programme

Ability to commute/relocate:

• Preston PR2 9WT: reliably commute or plan to relocate before starting work (required)

Work Location: In person