Senior / HR Advisor

Be Part of Something Exceptional: Join our amazing People & Performance team at Hallmark Luxury Care Homes

Position: HR Advisor (12 month FTC initially)

Location: Wales / Cardiff area (working field based hybrid – covering Wales and West Regions)

Type: 37.5hrs- Full-Time (Monday to Friday)

Salary: Very competitive / Flexible for the right person.

The Role:

To support the business in identifying and implementing ways to achieve business objectives and competitive edge through appropriate and values-driven people solutions.

To contribute to the achievement of the Hallmark Care Homes vision "to be recognised as the leading provider of high-quality relationship focused care for all residents" and to uphold the Hallmark values of Openness, Individuality, Quality, Togetherness and Growth.

Key Responsibilities:

• Building and maintaining trusted relationships with all key stakeholders across the Wales and Bath.
• Providing expert HR advice and guidance to managers and team members on people matters
• Supporting Operational managers in dealing with and resolving complex casework including, performance, attendance, turnover and employee relations issues.
• Attending disciplinary and grievance hearings where required.
• Work closely with managers to set people priorities, driving values and delivering their business results and People KPIs
• Delivering key HR initiatives including workforce planning, restructuring, team engagement and ad-hoc projects.
• Analysis of HR trends and metrics -working on solutions to action change.
• Work closely with managers and team members to improve relationships, build morale and increase retention.
• Coach managers through process, liaising with other departments to provide a seamless people and performance service.
• Work with managers and the recruitment team to attract the best talent
• Understanding engagement levels by conducting team surveys
• Remaining up to date on employment law and regulations
• Creation and implementation of People policies, processes and manager guidance.
• Providing information and support to People & Performance Business Partners

What We're Looking For:

• An experience team player who can challenge with the right approach to affect change.
• Strong experience with ER operational issues.
• Able to support Operational teams to embrace new Talent Management approaches, supporting central support team with a more strategic approach.
• Support the Operations team to take a more Line-lead People accountability approach.
• You would have experience of working with Operational teams in a multisite environment.
• You would be able to support 7 Care Homes in Wales and additional homes in the West Region (Weekly travel to sites is essential)

Personal Qualities

• A passion to build relationships, work collaboratively but able to challenge status quo.
• A willingness to be onsite and travel to the various sites.

At Hallmark Luxury Care Homes, we value diversity, respect, and collaboration. If you're ready to embark on a fulfilling journey where your skills and passion can shine, we invite you to apply and become part of our supportive and caring community. Together, let's make a positive difference in the lives of our residents and team members every day

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options you'd like to request in making your application, please contact the recruitment team on or send an email to