Senior Customer Solution Architect

CUJO AI is a leader in artificial intelligence solutions for network service providers. We use
machine learning
and
real-world data
to develop
cybersecurity, device intelligence
, and
parental control solutions
that make internet connections safer for millions of homes.

About the Role

We are looking for a 
Senior Customer Solution Architect
 to join our Delivery team in the UK, supporting customers across 
EMEA and AMER
.

This role is a key technical position supporting 
pre-sales, technical evaluations, integrations, and customer onboarding.
 You will work closely with prospective and new customers to understand their needs, demonstrate CUJO AI products, and ensure successful end-to-end solution delivery.

As a Senior CSA, you will act as a 
trusted technical advisor
, bridging customer 
requirements
 with CUJO AI's products and internal teams. You will collaborate closely with Sales, Product, Engineering, and Delivery to drive successful customer outcomes from pre-sales through onboarding and long-term adoption.

This role reports to the EMEA Delivery team leadership.

Location:
 This position is remote-friendly. While we 
ideally seek to fill the role in the UK
, candidates based in other European countries will also be considered.

In This Role, You Will:

• Engage with customers to understand business and technical requirements and present CUJO AI solutions.
• Design and integrate CUJO AI products (Cloud, Firmware, APIs and SDKs) into customer environments.
• Lead technical workshops, architecture discussions, solution evaluations and proof-of-concept evaluations.
• Deliver tailored demos and architecture walkthroughs.
• Lead proof-of-concepts and technical evaluations.
• Collaborate with Sales, Product, Engineering, and Delivery teams to align on customer needs.
• Contribute to technical documentation, best practices, and solution standards.
• Educate customers and partners on CUJO AI technologies and architectures.
• Ensure a smooth transition from pre-sales to onboarding and delivery.
• Support RFP, RFIs and help position CUJO AI against competitors.

Requirements:

What We're Looking For:

• Strong technical background in 
  networking, cloud services (preferably AWS), and cybersecurity
  .
• 10+ years of combined experience in senior technical roles within large ISPs / NSPs or comparable service provider environments
  .
• Proven experience in 
  customer-facing technical roles
   (Solutions Architecture, Pre-Sales Engineering, Technical Consulting).
• Excellent communication, presentation, and documentation skills.
• Proven ability to lead complex technical discussions and solution evaluation.
• Experience with 
  API and Mobile SDK integrations, cloud infrastructure, and firmware
   is highly desirable.
• Ability to collaborate effectively across 
  EMEA and AMER
   teams.
• Strong problem-solving skills and proactive mindset.
• Strong stakeholder management capabilities.
• Fluency in English (spoken and written).

What Will Make You Stand Out:

• Proven track record of driving customer outcomes, not just successful implementations.
• Experience influencing product roadmap and priorities through customer feedback.
• Ability to operate as a trusted advisor to CISOs, senior technical leaders, and executives.
• A deep commitment to customer experience, thinking beyond deployment to own and improve the end-to-end customer journey and drive long-term customer success.

Why Join CUJO AI?

• Flexible Work
  – Hybrid or fully remote options based on location.
• Team Gatherings
  – Annual company-wide kickoff events and ongoing team activities.
• Career Growth
  – Training bonuses for AWS certifications and other learning opportunities.
• Performance Bonuses
  – Company-wide annual bonus program.
• Referral Rewards
  – Earn up to
  €1,000
  for referring new hires.

At
CUJO AI
, we're not just building technology—we're shaping the future of secure and intelligent connectivity. If you're a driven engineer who thrives in dynamic environments and loves building impactful systems, we'd love to hear from you.

Apply by January 6, 2025
– but don't wait We'll hire as soon as we find the right person.

Apply via our recruitment portal.
Questions? Email us at

.