Customer Service Representative

2 days ago


Birmingham, Birmingham, United Kingdom Ideal Energy Solutions Pvt Ltd. Full time

IMPORTANT- Fill out this form to apply:

Company Description:

Ideal Energy Solutions is a UK-based provider of home energy improvements, focused on helping homeowners access free energy upgrades through government-backed schemes such as ECO4 and GBIS. We specialize in Insulation, Boiler replacements, Heating Controls and improving the overall energy efficiency of residential properties, with no cost to eligible households. Our mission is to reduce carbon emissions, enhance home comfort, and support communities in lowering their energy bills. We work with qualified surveyors and certified installers to deliver a smooth, end-to-end process from eligibility checks to installation.

Job Description:

We are seeking a proactive and customer-focused Customer Service Executive to join our Birmingham office. You will interact with customers through calls, chat, and email, conduct eligibility checks, chase pending information, make bookings, and ensure an exceptional customer service experience throughout the process.

Qualifications

  • Excellent communication and interpersonal skills
  • Experience in sales or customer service roles
  • Ability to work independently and manage time effectively
  • Handle inbound and outbound customer calls.
  • Strong English communication skills,
    both verbal and written.
  • Understanding of energy efficiency and home improvement sector is a plus

Benefits:

  • Competitive salary (25k-35k)
  • Supportive and friendly office environment
  • Opportunities for career progression


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