Head of Customer Success

2 weeks ago

London, Greater London, United Kingdom RGH Global Full time £75,000 - £100,000 per year

Head of Customer Success

We are assisting a mission-focused, privately supported organisation in the online commerce sector, dedicated to balancing growth with positive societal and environmental outcomes. This globally active company is entering a transformative phase and seeks a senior leader to guide its customer success efforts.

This strategic yet practical role will oversee the development of a B2B customer success operation, collaborating with mission-driven entities such as non-profits and academic institutions to deliver value through innovative, technology-enabled solutions.

You will lead a skilled team through a period of change, implementing streamlined processes, leveraging technology, and fostering a customer-first approach to achieve exceptional service and sustainable growth.

Key Responsibilities:

  • Inspire and develop a high-performing team through growth and transformation.
  • Create efficient, scalable processes and tech-driven workflows to enhance customer experience.
  • Drive customer retention and business outcomes using data insights.
  • Collaborate with product, operations, and sales teams to shape organisational strategy.
  • Support expansion into new regions.

What We Seek:

  • Extensive experience leading customer success in a B2B or technology-driven environment.
  • Proven ability to lead change and optimise processes.
  • Demonstrated success in achieving growth and retention through data and technology.
  • Strong communication and relationship-building skills.

This is a unique chance to shape a vital function in a dynamic, values-driven organisation.

Job Sector: Customer Service

Job Location: London

Job Category: Customer Service

Job Type: Permanent

Salary: £75K - £100K

  • Head of Customer Success

    4 days ago

    London, Greater London, United Kingdom Corpay Full time £60,000 - £120,000 per year

    Your roleAs the Head of Customer Success, you will be part of an exciting new service launch in Corpay Complete. Building the customer success function and team from the ground up. You will bring knowledge and expertise in developing a brand-new best in class customer success experience aimed at enterprise end clients. Ensuring customer satisfaction and then...

  • Head of Customer Success

    6 days ago

    London, Greater London, United Kingdom Talent Leverage Full time £45,000 - £90,000 per year

    Head of Customer SuccessLocation: Remote, UKAbout the client: Nuvio Recovery is a leading ecommerce company specializing in health and wellness equipment, including portable ice baths, saunas, and more. Our mission is to promote well-being and recovery through innovative products that meet the highest standards of quality and performance.Position Overview:...

  • Head of Customer Success

    1 week ago

    London, Greater London, United Kingdom BioPhorum Full time £80,000 - £120,000 per year

    Established in 2004, BioPhorum is a business-to-business membership organisation that has created an unparalleled environment for life science companies and executives, to collaborate and accelerate progress across the sector. The company uses a subscription model and has created 12 highly targeted "Phorums" (forums) with tailored content across multiple...

  • Head of Customer Success

    6 days ago

    London, Greater London, United Kingdom Biophorum Full time £80,000 - £120,000 per year

    Established in 2004, BioPhorum is a business-to-business membership organisation that has created an unparalleled environment for life science companies and executives, to collaborate and accelerate progress across the sector. The company uses a subscription model and has created 12 highly targeted "Phorums" (forums) with tailored content across multiple...

  • Head of Customer Success

    1 day ago

    London, Greater London, United Kingdom RGH-Global Limited Full time £80,000 - £120,000 per year

    Head of Customer SuccessWe are assisting a mission-focused, privately supported organisation in the online commerce sector, dedicated to balancing growth with positive societal and environmental outcomes. This globally active company is entering a transformative phase and seeks a senior leader to guide its customer success efforts. This strategic yet...

  • Head of Customer Success

    5 days ago

    London, Greater London, United Kingdom MUSO Full time £45,000 - £70,000 per year

    MUSO is a data company that provides the most complete and trusted view of global piracy media consumption and demand. MUSO's unrivalled datasets measure a vast high intent audience that is not influenced by licensing restrictions or platform bias. We work with digital rights-holders across the Film, TV, Music, Publishing and Software sectors, providing them...

  • Head of Customer Success

    1 day ago

    London, Greater London, United Kingdom RGH-Global Limited Full time £80,000 - £120,000 per year

    Job Description: Head of Customer SuccessWe are assisting a mission-focused, privately supported organisation in the online commerce sector, dedicated to balancing growth with positive societal and environmental outcomes. This globally active company is entering a transformative phase and seeks a senior leader to guide its customer success efforts.This...

  • Head of Customer Success

    3 days ago

    London, Greater London, United Kingdom Heidi Full time £80,000 - £120,000 per year

    Who is Heidi?Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million...

  • Head of Customer Success

    2 weeks ago

    London, Greater London, United Kingdom Scoreplay Full time £90,000 - £120,000 per year

    DescriptionAs the Head of Customer Success, EMEA at ScorePlay, you'll lead the charge in ensuring that our customers across Europe, the Middle East, and Africa achieve exceptional outcomes through our platform.This is a hybrid leadership role — half strategic, half operational — combining team management, customer engagement, and process...

  • Associate/Vice President Retirement Specialist

    6 days ago

    London, Greater London, United Kingdom Oleeo Customer Success Full time £60,000 - £120,000 per year

    About this role:We are actively seeking client-facing sales professionals with a proven successful track record of managing an assigned territory to help identify, develop, and own client relationships. As the world's largest asset manager, BlackRock has product and solution offerings for almost any investor's needs. In this role, you will be directly...