Customer Service Advisor

2 weeks ago

Glasgow, Glasgow City, United Kingdom Fitshop Full time £20,000 - £25,000 per year

Do you have a passion in providing outstanding Customer Service? Do you enjoy resolving customer complaints? Are you an excellent communicator who finds it easy to build relationships? If so, we have an excellent position available that could be your best next move

Here at Fitshop, we believe it is important to provide quality support for our Customers. We need our Customer Care team to be confident, polite and personable individuals, with outstanding communication skills to provide a first class Customer journey through a variety of communication channels (telephone, email, web-chat).

As an ambassador for Fitshop, you will support, resolve and sort all queries for our retail and e-commerce customers whilst supporting and managing internal relationships. A passion for health and fitness and knowledge of fitness equipment is a distinct advantage but not essential for this role.

In return you will receive:

  • Full training
  • 37.5 hour contract
  • 30 days per annum paid holiday (inclusive of bank holiday allowance)
  • Pension scheme
  • Life Insurance (4x annual salary post probationary)
  • Generous staff discount
  • Free parking

Key Responsibilities:

  • Communicate with customers via phone, email, and web chat to handle enquiries, quotes, orders, and complaints
  • Collaborate with logistics partners to ensure an excellent customer experience
  • Oversee and report on the full order process
  • Build strong product knowledge to provide effective technical support
  • Identify and escalate technical issues to the support team as needed
  • Manage the entire customer journey to ensure satisfaction, loyalty, and positive feedback
  • Continuously develop personal and team skills

You will need:

  • To maintain a calm, confident and enthusiastic whilst
  • To be demonstrate problem solving and complaint resolution with a can do attitude
  • Confident communication skills, both written and verbal
  • To be comfortable using non MS office packages, and be comfortable using email, online telephone systems and PC based back office systems and multi-tasking
  • The ability to work collaboratively as part of a wider team
  • A general understanding of e-commerce (website/E-bay) ordering and feedback

If this sounds like your ideal next step, and you have the relevant experience, click apply now to submit your application.

Good Luck

(internal job title: Customer Care Advisor)

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