Application Engineer

About Sapio Sciences
Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostic services for our clients and partners. The Sapio team comprises expert and highly collaborative scientists, software developers, and professionals passionate about delivering a best-in-class lab informatics platform and industry-specific solutions. Sapio is one of the few software providers to offer a truly unified and highly configurable lab informatics platform, along with a broad suite of purpose-built solutions. The Sapio platform makes it easy for scientists, laboratory, and bio/bioinformatics professionals to streamline and manage their end-to-end laboratory operations, from instrument data integration to workflow and experiment setup to sample and materials management, data management, and scientific data analysis and reporting.
Working at Sapio
At Sapio, we're not just building lab informatics solutions. We're creating tools designed for scientists who are motivated to make the world a better place. We understand that lab informatics encompasses more than just managing data or connecting workflows. It's about making life easier for scientists and accelerating scientific progress for everyone. Our platform delivers the levels of configurability, usability and insight that scientists have only ever dreamed of. We're a team of scientists, developers, and innovators who question convention and stay focused on what matters most: advancing drug discovery science. We challenge the status quo and respond to the needs at the heart of science with robust solutions that are simple to use, effortless to evolve and downright easy to love. As part of the Sapio team, you'll work in a collaborative and forward-thinking environment where your ideas are valued, your growth matters, and your work makes a difference.
We're proud to partner with leading labs around the world, from ambitious start-ups to global organisations, who trust Sapio to support discovery, development and diagnostics with industry-first science-aware solutions.
About the role:
As an experienced application engineer, you will be confident in working in the Life Sciences sector to deliver our solutions to the delight of customers successfully. To develop a deep knowledge of LIMS, ELN, and SDMS products and their applications within the Laboratory setting is essential for success, to become an expert in the configuration and deployment of Sapio Sciences products.
Working location:
This is a hybrid role, our application engineers work from our Euston, London office 1-2 times per week, alongside the rest of the EMEA technical team. What you'll be doing:

• Build and maintain an in-depth understanding of Sapio Sciences' products and services.
• Work with the Sapio Sciences team to develop and deploy solutions for the customer.
• Work closely with the Business Analysts and Solution Architects to understand the business requirements and processes.
• Configure the Sapio products to meet time, budget, quality and customer success criteria.
• Train customers on the configuration and use of the Sapio Sciences products.
• Support customers in the subsequent implementation of the configuration.
• Support customer deliverables as defined by the SA/BA in the subsequent implementation of the configuration.
• Provide help on support portal to address customer's questions and issues on a rotating basis.
• Follow Sapio Sciences agile deployment methodology.
• Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project.
• Meticulously manage all AE related deployment services documentation.

What we are looking for:

• Strong programming skills with detailed knowledge of Java.
• A Degree or equivalent in Computer Science.
• Strong analytical, problem-solving, and fact-finding skills.
• Proven organisational skills, with the ability to deliver agreed workload within deadlines whilst maintaining a high degree of accuracy and attention to detail.
• Self-starter who is happy to learn from colleagues.
• Highly respected and trusted by the customers you work with.
• Great communicator.
• Focused on activities that add value and avoiding those that do not.
• Determined and persistent.
• Maintain the highest standards of integrity and respect for co-workers, customers and prospects.

It's a bonus if you have the following:

• Experience programming in Python.
• Experience working with JIRA in a support capacity.
• Life Sciences experience working within a Lab (preferably introducing new IT solutions).
• Experience with configuring either LIMS or ELN or similar software.
• Knowledge of one or more of GWT, MySQL, Oracle, Tomcat, Linux, AWS

What We Offer

• At Sapio Sciences, we recognise that our people are our greatest strength. That's why we're proud to offer:
• A competitive salary and benefits package
• Flexibility to work remotely, with opportunities to travel
• A comprehensive onboarding and training programme
• Ongoing opportunities for professional growth and development
• A collaborative, inclusive and supportive work environment
  Sapio Sciences is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our People
At Sapio Sciences, our people are at the heart of everything we do. Our lab informatics solutions are powered not just by technology, but by a shared commitment to our core values—what we proudly call The Sapio Seven, aka EMBRACE: - Embrace the future - Make a difference - Be true partners - Remember why we're here - Act with empathy - Commit to transparency - Excel in quality
These values shape how we work, how we grow, and how we deliver impact for our clients every day.
Reasonable Adjustments
We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, at any stage across the application, interview & assessment processes then please let us know. We will work with you to support your needs in confidence.
Diversity, Equity & Inclusion
We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other status protected by law or regulation. We intend that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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