Receptionist

2 days ago

Birmingham B, United Kingdom Road Angels Claims & Hire Full time £24,500 - £40,400 per year

Job Summary

We are seeking a professional and friendly Front Desk Receptionist/Administrator to be the first point of contact for our clients and visitors. The ideal candidate will possess excellent organisational skills, good telephone customer service, a strong command of administrative tasks and a welcoming phone etiquette. This role is essential in ensuring the smooth operation of our front desk and providing exceptional customer service.

Duties

  • Greet clients and visitors warmly, ensuring a positive first impression.
  • Manage incoming calls, directing them to the appropriate personnel while maintaining professional phone etiquette.
  • Perform AML/ID checks accurately, ensuring all information is up-to-date in our systems.
  • Prepare Hire Packs for new and existing clients.
  • Keeping records of all calls and customers walking into reception
  • Invoicing.
  • Assist with clerical duties such as filing, photocopying and scanning documents as required.
  • Take card payments via telephone/in person.
  • Order/monitor stationery supplies.
  • Frank post
  • Organise CPD training for staff.
  • Maintain an organised front desk area, ensuring it is tidy and presentable at all times.
  • Support office operations by coordinating with other departments as necessary.

Requirements

  • Proven experience in an administrative or receptionist role is preferred.
  • Proficient in using Outlook.
  • Strong data entry skills with attention to detail.
  • Excellent organisational abilities to manage multiple tasks efficiently.
  • Effective communication skills, both verbal and written.
  • Ability to work independently while also being a team player.
  • Competence in typing with a good speed and accuracy level.

Job Type: Full-time

Pay: £12.21 per hour

Expected hours: 46 per week

Benefits:

  • On-site parking

Work Location: In person

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