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Hotel Housekeeper

2 weeks ago

Ponteland NE RH, United Kingdom Matfen Hall Hotel Full time £15,600 - £27,200 per year

Pay: £13.00 per hour

Job Description:

Rate of Pay: £13 per hour plus tips

Hours: Minimum 24 hours per week including evenings and weekends, full time also available

Based: Matfen Hall Country Hotel, Spa and Golf Estate

Reporting to Head Housekeeper

Overview: Matfen Hall is a privately owned five-star country house 63-bedroom hotel, spa, and golf course. Converted to a Hotel in 1999 by Sir Hugh and Lady Anna Blackett, the Hotel was purchased by Sir David and Lady Sylvia Harrison and Family in August 2020.

Since the takeover in 2020, a programme of refurbishment and repositioning of Matfen Hall has taken place, with further investment to follow. The direction of the business is to achieve 5 Red Star status within the next two years. As a Housekeeper you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.

The business is now in need of a Housekeeper to join our existing team. Working with the Head Housekeeper to deliver outstanding presentation of our rooms and suites, our public areas across Matfen Hall.

As a Housekeeper you will be tasked with changing the linens on beds as well processing the cleaning of these in our in house laundry. Immaculate presentation of all areas of the Hotel is the passion of our housekeeping team.

HOUSEKEEPER DUTIES AND RESPONSIBILITIES:

  • Assist with laundry when necessary.
  • Cleaning hotel public areas.
  • Servicing guest bedrooms and bathrooms to the Matfen Hall standard.
  • Ensure guest requests are met – e.g extra bedding, pillows, cots.
  • Engage positively with guests and represent the business well.
  • Advise of any stock items running low.

PREREQUISITES:

  • Communicate clearly and effectively.
  • Positive attitude and approach to work.
  • Flexibility to assist in all Housekeeping areas.
  • Ensure all equipment used is used in-line with training.
  • Pride in maintaining standards
  • Ability to work in a team and take instruction.
  • Report any maintenance issues to your line manager immediately.

EXPERIENCE:

The ideal candidate will have 1+ years housekeeping experience within a luxury hotel setting.

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Gym membership

Experience:

  • Housekeeping: 1 year (preferred)

Work Location: In person

Job Type: Full-time

Pay: £13.00 per hour

Benefits:

  • Employee discount
  • Free parking
  • Gym membership
  • On-site gym
  • On-site parking

Language:

  • English (preferred)

Work Location: In person