Client Success Technical Manager

4 days ago

London, Greater London, United Kingdom FeverUp Full time
Join Onebox – Where Innovation Meets Entertainment

Onebox, a company within the Fever Group, is a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process — from event setup and sales to real-time validation at the venue..

Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theater, and more.

If you love cutting-edge technology, problem-solving, and scalable systems, this is your place.

Your Mission

We are looking for a Client Success Technical Manager to join our Business department, reporting directly to our COO.

You will take ownership of a portfolio of client accounts, guiding them through every stage of their journey with Onebox. Beyond building strong, long-term relationships and ensuring clients gain maximum value from our platform, you will also act as their first point of contact for technical requests and platform troubleshooting.

This hybrid role blends account management with a technical mindset: you will train and support clients during onboarding, provide hands-on assistance with configuration and incidents, and work closely with Sales, Product, and Tech teams to ensure a fast, effective, and proactive response at every step.

About the role:
  • Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
  • Manage daily client requests, from incident resolution to platform configuration and data exports
  • Provide onboarding, training, and ongoing support to help clients get the most out of Onebox
  • Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
  • Support on-site operations during live events when needed
  • Play a key role in driving customer satisfaction and identifying opportunities for improvement
About you: 
  • Experience in customer support, ideally in a SaaS environment
  • Confident troubleshooting technical issues with a hands-on mindset
  • Fluent in English (written and spoken) / Spanish is a plus
  • Tech-savvy, detail-oriented, and focused on client experience
  • Comfortable working cross-functionally with internal teams
  • Valid driver's license for occasional on-site support
  • Bonus: knowledge of networks, ticketing platforms, or event tech
Your benefits & perks: 
  • Have a real impact on the company's growth and evolution
  • Great work environment with a young, international team of talented people to work with
  • 40% Discount on all events on Fever
  • Health and life insurance
  • Possibility of remote working from home

Apply now and become part of the Onebox Customer Success team

Want to know more about us? Check out our website and connect with us on LinkedIn

  • Client Success Technical Specialist

    6 days ago

    London, Greater London, United Kingdom FeverUp Full time

    Join Onebox – Where Innovation Meets EntertainmentOnebox, a company within the Fever Group, is a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process — from event setup and sales to real-time validation at the venue..Our platform processes thousands of transactions per minute, ensuring seamless...

  • Client Success Technical Specialist

    1 week ago

    London, Greater London, United Kingdom FeverUp Full time £40,000 - £80,000 per year

    Join Onebox – Where Innovation Meets EntertainmentOnebox, a company within the Fever Group, is a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process — from event setup and sales to real-time validation at the venue..Our platform processes thousands of transactions per minute, ensuring seamless...

  • Technical Customer Success Manager

    8 hours ago

    London, Greater London, United Kingdom Wealth Dynamix Full time

    Technical Customer Success Manager - French & English Bilingual - RemoteTechnical Customer Success Manager (SDLC)wanted as our team is growing fastCalling highly motivated, bright candidates who are looking for a career at an exciting award winning FinTech firmCompany: Wealth DynamixRole: Technical Customer Success Manager (CSM)Location: LondonStart Date:...

  • Client Success Manager, London

    2 weeks ago

    London, Greater London, United Kingdom Skai Full time £40,000 - £80,000 per year

    Ready to take your career to the next level?Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come inThe Skai Client Success Manager (CSM) is responsible for overseeing client...

  • Sr. Client Success Manager

    6 days ago

    London, Greater London, United Kingdom Addepar Full time

    Who We AreAddepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform...

  • Sr. Client Success Manager

    1 week ago

    London, Greater London, United Kingdom Addepar Full time £80,000 - £120,000 per year

    Who We AreAddepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform...

  • Sr. Client Success Manager

    1 week ago

    London, Greater London, United Kingdom Addepar Full time £60,000 - £90,000 per year

    Who We AreAddepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform...

  • Sr. Client Success Manager

    6 days ago

    London, Greater London, United Kingdom Addepar Full time

    Who We AreAddepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform...

  • Client Success Manager

    6 days ago

    London, Greater London, United Kingdom Vantify Full time

    Company DescriptionVantify is a unified ecosystem. Our integrated products streamline compliance and risk management, allowing businesses to allocate more time to other important aspects. Designed to work together seamlessly, Vantify helps save time, reduce costs, ensure compliance, and maintain peak performance for people and property.Role DescriptionThis...

  • Client Success Manager

    6 days ago

    London, Greater London, United Kingdom ABACODE Full time

    London, United KingdomFull TimeUK - Client SuccessMid LevelAbout UsThrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our...