Neighbourhood Housing Assistant

Job Title:
Neighbourhood Housing Assistant (Housing Administrator)

Salary:
£22,890-£28,612 per annum (salary offered dependent on experience) plus London Allowance of £2,739 per annum

Hours:
35 hours per week, Monday-Friday

Contract:
Full time, permanent

Location:
Pollards Hill, London. This role offers agile working. You'll be required to work from the office three days per week (Monday, Wednesday and Friday) and the remainder from home.

We're currently looking for a Neighbourhood Housing Assistant to join our team.

Are you passionate about delivering excellent customer service and making a real difference in your community? We're looking for a proactive and organised individual to join our centralised team of Neighbourhood Housing Assistants. In this role you'll be based at our Pollards Hill, London office where you'll play a vital role in delivering high-quality customer liaison, administration, and reception services. As the first point of contact for customers and visitors, you'll handle tenancy and neighbourhood queries with professionalism and care, helping to ensure a positive experience for everyone who interacts with us.

To read about the role in more detail, please refer to the job description here: neighbourhood-housing-

About Us
At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.

Our Values

• Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
• Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
• Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
• Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Why join us?
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you

Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits.
Our employee benefits: what we can offer you )
Interested? We'd love to hear from you
If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by
11pm on 3 December 2025.
We will reach out via email if we would like to invite you for an interview.

Interviews will be taking place on 8th and 9th December, 2025.

As we use anonymous recruitment and do not accept CVs, it's really important that you provide as much detail as possible in your application. We're keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

If you require any additional adjustments to the recruitment process, please email